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List of 20 Best Service Desk Management Software

Showing 1 - 20 of 42 products

ConnectWise is a desk management tool that delivers a robust ticketing system to enhance your customer support. Trusted by industry experts, this software optimizes processes within your company for increased productivity. With its extensive capabili...Read More ConnectWise

Top Key Features:
Ticket Management Automated Workflows Service Level Agreement (sla) Management Time Tracking Customer Portal Knowledge Base Incident Management Problem Management Change Management Asset Management

Remedyforce solution for streamlining service delivery. Seamlessly integrated with Salesforce App Cloud, this robust service desk management software eliminates the need for manual installation. Benefit from advanced crowd sourcing capabilities that...Read More Remedyforce

Top Key Features:
Incident Management Problem Management Change Management Service Request Management Knowledge Management Configuration Management Database (cmdb) Asset Management Self Service Portal Service Level Management Release Management

ProProfs Help Desk is a ticketing solution designed for efficient customer support. With a shared inbox, email-style interface, pre-made responses, team email collaboration, prioritization tools, issue tracking, and detailed reporting, ProProfs Help...Read More ProProfs Help Desk

Top Key Features:
Ticket Management Email Integration Knowledge Base Live Chat Automation Reporting & Analytics Sla Management Customizable Workflows Multi Channel Support Customer Feedback

RemotePC is a remote desktop solution perfect for businesses, teams, and clients. Its intuitive dashboard and extensive capabilities make connecting, collaborating, and managing remote sessions effortless for both PC and Mac users. With RemotePC, enj...Read More RemotePC

Top Key Features:
Remote Access File Transfer Remote Printing Multi Platform Support Always On Remote Access One Time Instant Access Remote Reboot Session Recording Whiteboard Chat

Novo Service Desk - software that revolutionizes work efficiency with its web and mobile solutions. Our cutting-edge technology simplifies information management, streamlines business processes, and reduces costs. Countless clients have benefitted fr...Read More Novo Service Desk

Top Key Features:
Ticket Management Knowledge Base Self Service Portal Automated Workflows Sla Management Reporting And Analytics Email Integration Asset Management Incident Management Problem Management

the Dell KACE K1000 Service Desk Management Appliance solution for enhancing your IT helpdesk operations. This all-in-one software seamlessly integrates IT asset management, configuration management, and advanced reporting capabilities to provide unr...Read More Dell

Top Key Features:
Incident Management Problem Management Change Management Asset Management Service Request Management Knowledge Management Self Service Portal Service Level Management Configuration Management Database (cmdb) Automated Workflows

ManageEngines ServiceDesk Plus is a cloud-based software that caters to all your help desk and asset management needs. By bringing together ticketing, asset tracking, purchasing, project and contract management, and a knowledge base, ServiceDesk Plus...Read More ManageEngine ServiceDesk Plus

Top Key Features:
Incident Management Service Catalog Self Service Portal Knowledge Base Problem Management Change Management Asset Management Cmdb Project Management Sla Management

Wolken Enterprise ServiceDesk, a service management solution offered by Wolken Software. With locations in Palo Alto, CA and Bangalore, India, our software empowers businesses to revolutionize their interactions with customers and employees. Take con...Read More Wolken Enterprise ServiceDesk

Top Key Features:
Incident Management Problem Management Change Management Service Request Management Knowledge Management Self Service Portal Service Level Management Configuration Management Database (cmdb) Asset Management Release Management

ServiceNow Asset Management, a highly acclaimed software that automates and simplifies the tracking of finances, contracts, and inventory for IT and non-IT assets, including hardware and infrastructure. With an innovative solution that eliminates the...Read More ServiceNow Asset Management

Top Key Features:
Asset Lifecycle Management Asset Tracking Inventory Management Software Asset Management Hardware Asset Management Contract Management Procurement Management Vendor Management Financial Management Compliance Management

Cherwells project portfolio management software solution for efficient project management. This powerful tool offers advanced features such as strategic alignment, real-time visibility, and progress tracking, allowing you to streamline project planni...Read More Cherwell

Top Key Features:
Project Tracking Resource Management Portfolio Management Budget Management Time Tracking Risk Management Task Management Gantt Charts Reporting And Analytics Collaboration Tools

Viewabo, a support solution that enables agents to easily access customers phone cameras with a simple link, eliminating the need for app downloads. With Viewabo, support processes are streamlined for faster resolution times and a more seamless remot...Read More Viewabo

Top Key Features:
Ticket Management Live Chat Email Integration Knowledge Base Customer Portal Automated Responses Sla Management Reporting And Analytics Customizable Dashboards Multi Channel Support

HappyFox is a help desk software designed to enhance your customer support experience. It streamlines and tracks customer queries from multiple communication channels, such as email, phone, and social media, through a centralized ticket management sy...Read More HappyFox

Top Key Features:
Ticket Management Automations Customizable Dashboard Knowledge Base Self Service Portal Multi Channel Support Canned Actions Sla Management Reporting And Analytics Asset Management

IBM IT Service Desk solution for streamlining and enhancing your organizations IT service management processes. Our cutting-edge platform offers a wide array of features including automated processes, mobile accessibility, and advanced analytics to i...Read More IBM IT service desk

Top Key Features:
Incident Management Problem Management Change Management Service Request Management Asset Management Configuration Management Database (cmdb) Knowledge Management Self Service Portal Service Level Management Reporting And Analytics

Kaseya VSA is a IT systems management solution that streamlines and automates processes for your organization. With integrated features, this platform eliminates the need for multiple tools, allowing for efficient IT service delivery. Centrally manag...Read More Kaseya VSA

Top Key Features:
Remote Control Patch Management Network Monitoring It Automation Endpoint Management Software Deployment Asset Management Audit And Inventory Service Desk Backup And Disaster Recovery

Atera is a cloud-based IT process automation solution for MSPs and IT service providers. Streamline your business processes with features such as Backup & Recovery, Billing & Invoicing, and Issue Management. Seamlessly integrate and automate your wor...Read More Atera

Top Key Features:
Real Time Alerts Patch Management Network Discovery Remote Access It Automation Ticketing System Reporting Scripting Snmp Monitoring Asset Management

Halo Service Desk is a choice in Help Desk Software tailored to fit your unique needs. Our advanced platform empowers global teams to collaborate seamlessly, streamlining workflows and elevating service capabilities. With a modern and intuitive inter...Read More Halo Service Desk

Top Key Features:
Ticket Management Self Service Portal Knowledge Base Automated Workflows Sla Management Asset Management Incident Management Problem Management Change Management Service Catalog

ServiceNow ITSM: solution to optimize your IT service management workflows. Boost your teams efficiency, cut down on costs, and guarantee uninterrupted IT and business services. With ServiceNow, say farewell to unnecessary complications and embrace a...Read More ServiceNow ITSM

Top Key Features:
Incident Management Problem Management Change Management Request Management Configuration Management Database (cmdb) Knowledge Management Service Catalog Self Service Portal Service Level Management Asset Management

Service CRM 24x7 solution for streamlining the demands of the service industry. Our flexible application allows businesses to easily track updates and stay connected, no matter where or when they are. Say farewell to complex procedures and welcome a...Read More Service CRM 24x7

Top Key Features:
Work Order Management Scheduling And Dispatch Mobile Access Customer Management Inventory Management Billing And Invoicing Service History Tracking Gps Tracking Time Tracking Contract Management

Alloy Navigator is a IT Service and Asset Management software designed to simplify and streamline operations. Built with ITIL standards and industry best practices, it offers an efficient approach to managing Help Desk tickets, software licenses, kno...Read More Alloy Navigator

Top Key Features:
Incident Management Problem Management Change Management Service Request Management Knowledge Base Self Service Portal Asset Management Configuration Management Database (cmdb) Workflow Automation Email Integration

Kapture CX is aomnichannel platform powered by Gen AI that revolutionizes customer experience management. With its cutting-edge features of hyperpersonalization and verticalization, Kapture CX caters to evolving customer needs and transforms good exp...Read More Kapture CX

Top Key Features:
Ticket Management Omnichannel Support Automated Workflows Knowledge Base Customer Self Service Portal Live Chat Email Integration Social Media Integration Mobile App Analytics And Reporting
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