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IBM IT service desk

Sold by : IBM

What is IBM IT service desk?

IBM IT Service Desk solution for streamlining and enhancing your organization's IT service management processes. Our cutting-edge platform offers a wide array of features including automated processes, mobile accessibility, and advanced analytics to increase efficiency and transparency. Move beyond traditional methods with IBM's intelligent and unified service desk. Discover the unrivaled capabilities of IBM IT Service Desk today.

Key Features of IBM IT service desk

  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management
  • Asset Management
  • Configuration Management Database (cmdb)
  • Knowledge Management
  • Self Service Portal
  • Service Level Management
  • Reporting And Analytics
  • Automated Workflows
  • Mobile Access
  • Integration Capabilities
  • Multi Channel Support
  • Role Based Access Control
  • Ticketing System
  • Collaboration Tools
  • Customer Satisfaction Surveys
  • Escalation Management
  • Remote Support

IBM IT service desk Resources

IBM IT service desk Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
IBM
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email
Languages Available icon
Languages Available
English

IBM IT service desk Description

IBM IT Service Desk is a solution for all your IT needs. This powerful tool provides access to top-notch talent and cutting-edge systems, allowing you to drive innovation, outpace competitors, and achieve tangible business success. Our collaborative platform, overseen by IBM experts, guarantees speedy responses to all your product and service inquiries. With consolidated IT service management tools, you can effectively manage your smart infrastructure and automate ITIL processes at lightning speed. Say farewell to network disruptions and gain enhanced control over your systems with IBM IT Service Desk.

IBM IT service desk FAQ's

The top 5 features of IBM IT service desk include:

  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management
  • Asset Management

IBM IT service desk supports a variety of platforms including: Email.

The top three competitors of IBM IT service desk are HappyFox, Olark and Kapture CX. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

IBM IT service desk is available exclusively in English, providing a streamlined experience for English-speaking users.

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