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SysAid

Sold by : SysAid Technologies Ltd.

What is SysAid?

SysAid is IT solution that combines ITSM, Service Desk, and Help Desk software in one comprehensive package. It comes with a range of advanced features, including a robust Help Desk and IT Asset Management, making it the ideal solution to streamline and enhance your IT performance. Simplify your IT processes and boost efficiency with SysAid.

Key Features of SysAid

  • Ticket Management
  • Self Service Portal
  • Knowledge Base
  • Automated Workflows
  • Sla Management
  • Asset Management
  • Remote Control
  • Reporting And Analytics
  • Email Integration
  • Mobile App
  • Customizable Dashboards
  • Service Catalog
  • Change Management
  • Problem Management
  • Incident Management
  • Task Management
  • User Management
  • Ldap Integration
  • Third Party Integrations
  • Chat Support
  • Help Desk
  • Inventory Management
  • Onboarding
  • Real Time Monitoring
  • Workflow Management
  • Collaboration
  • Inventory Tracking
  • Issue Management
  • Surveys & Feedback
  • Dashboard
  • Activity Tracking
  • Software Inventory
  • Analytics
  • Scheduling
  • Escalation Management
  • Automated Routing
  • Service Desk (itil Itsm)
  • Help Desk Management
  • Service Level Management
  • Service Level Agreement (sla) Management
  • Calendar Management
  • Client Portal
  • Routing
  • Event Logs
  • Asset Lifecycle Management
  • Workflow Automation
  • Configuration Management
  • Incident Reporting
  • Multi Channel Communication
  • Release Management
  • Service Catalog Management
  • Asset Tracking
  • Mobile Access
  • Service History Tracking
  • Remote Access
  • Approval Workflow
  • Completion Tracking
  • Whitelisting / Blacklisting
  • Email Distribution
  • Saas Helpdesk Software
  • Prioritization
  • Action Management
  • Multi Channel Collection
  • Trend Analysis
  • Reporting/analytics
  • Canned Responses
  • Change Planning
  • Knowledge Base Management
  • It Asset Management
  • Mobile Notifications
  • Warranty Tracking
  • Pre Built Templates
  • Gdpr Compliance
  • Archiving
  • Multi Language
  • Cataloging/categorization
  • Patch Management
  • Queue Management
  • Alerts / Escalation
  • Ticket/issue Tracking
  • Barcode / Ticket Scanning
  • Activity Log
  • Release & Deployment Management
  • Cmdb
  • Hardware Inventory
  • Service Reporting
  • Troubleshooting Reports
  • Scheduled Messaging
  • Sla Monitoring
  • Notification Scheduling
  • Server Monitoring
  • Multi Patch Deployments
  • Ticketing System
  • Task Automation
  • Self Service Automation
  • Service Automation
  • Ticket Automation

SysAid Resources

SysAid Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
SysAid Technologies Ltd.
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Languages Available icon
Languages Available
Chinese,English,French,German,Hebrew,Italian,Japanese,Portuguese,Russian,Spanish
Software Integrations icon
Software Integrations
3D Castor,Asterisk,Azure Automation,BOMGAR Help Desk,LogMeIn Rescue,Nagios,Okta,OneLogin,OTRS,RoadFS,SmartOffice365,SolarWinds,Trello,Visual Studio

SysAid Description

SysAid Help Desk is the go-to solution for effortlessly managing IT operations. Say farewell to manual ticket sorting and asset tracking, as SysAid automates these tasks for a seamless user experience. Designed for businesses of all sizes, SysAid streamlines IT service management to boost productivity and provide exceptional service. With SysAid in place, IT teams can effortlessly track, prioritize, and resolve user-reported issues, minimizing disruptions to business operations. Its integrated asset management capabilities facilitate better resource utilization and informed IT investments, while advanced ITIL functionalities align processes with industry best practices. SysAid also offers robust automation features to streamline workflows and processes, making it a choice for efficient and effective IT management.

SysAid FAQ's

The top 5 features of SysAid include:

  • Ticket Management
  • Self Service Portal
  • Knowledge Base
  • Automated Workflows
  • Sla Management

Yes, SysAid integrates seamlessly with:

  • 3D Castor
  • Asterisk
  • Azure Automation
  • BOMGAR Help Desk
  • LogMeIn Rescue
  • Nagios
  • Okta
  • OneLogin
  • OTRS
  • RoadFS
  • SmartOffice365
  • SolarWinds
  • Trello
  • Visual Studio

SysAid supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

SysAid serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of SysAid are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

SysAid is available in multiple languages, including Chinese, English, French, German, Hebrew and more.

Alternatives of SysAid

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eFACiLiTY Helpdesk and Knowledgebase
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Freshdesk
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Vtiger CRM
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SupportBee
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SPEC Help Desk
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