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ProProfs Help Desk

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What is ProProfs Help Desk?

ProProfs Help Desk is a ticketing solution designed for efficient customer support. With a shared inbox, email-style interface, pre-made responses, team email collaboration, prioritization tools, issue tracking, and detailed reporting, ProProfs Help Desk has everything you need to enhance customer satisfaction. It is a cloud-based platform that guarantees a seamless support experience for your clients.

Key Features of ProProfs Help Desk

  • Ticket Management
  • Email Integration
  • Knowledge Base
  • Live Chat
  • Automation
  • Reporting & Analytics
  • Sla Management
  • Customizable Workflows
  • Multi Channel Support
  • Customer Feedback
  • Collaboration Tools
  • Mobile Accessibility
  • Canned Responses
  • Custom Fields
  • Role Based Access
  • Third Party Integrations
  • Asset Management
  • Self Service Portal
  • Escalation Management
  • Task Management
  • Show More

ProProfs Help Desk Resources

ProProfs Help Desk Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
ProProfs
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Languages Available icon
Languages Available
English
Software Integrations icon
Software Integrations
ACGIL Calibration & Testing Lab,eFACiLiTY® Space Management,Healcon Practice

ProProfs Help Desk Description

ProProfs Help Desk is a cloud-based ticketing system built to streamline customer service processes. With its collaborative shared inbox, businesses can effortlessly manage and respond to all customer queries and requests from one central location. Boasting features like child tickets, prioritization, canned responses, and team commenting, ProProfs Help Desk guarantees speedy and satisfactory resolutions for customers. Plus, its shared inbox function allows agents to effortlessly handle multiple customer-facing inboxes, such as support@ and sales@. Keeping customer satisfaction in mind, the software also includes smart reporting and seamlessly integrates with ProProfs Survey Maker. Created for customer success managers, help desk managers, and system administrators, ProProfs Help Desk is a game-changing solution for efficient management of customer support.

ProProfs Help Desk FAQ's

The top 5 features of ProProfs Help Desk include:

  • Ticket Management
  • Email Integration
  • Knowledge Base
  • Live Chat
  • Automation

Yes, ProProfs Help Desk integrates seamlessly with:

  • ACGIL Calibration & Testing Lab
  • eFACiLiTY® Space Management
  • Healcon Practice

ProProfs Help Desk supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

ProProfs Help Desk serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of ProProfs Help Desk are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

ProProfs Help Desk is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of ProProfs Help Desk

Zoho Desk
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HappyFox
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eFACiLiTY Helpdesk and Knowledgebase
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Freshdesk
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Vtiger CRM
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SupportBee
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SPEC Help Desk
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