ManageEngine ServiceDesk Plus

ServiceDesk Plus by ManageEngine is a solution for Help Desk and Asset Management. Designed to simplify IT service management and enhance end-user satisfaction, this app offers a wide range of features such as contract management, purchasing, and knowledge management. Efficient and user-friendly, ServiceDesk Plus provides multiple channels for ticket submission and automates key workflow tasks like ticket routing and SLA management. Its solutions module helps create a comprehensive knowledge base for documenting solutions and best practices for common IT issues. Stay organized with accurate inventory tracking for Windows and Linux workstations, software license management, and asset cataloging. Plus, you can easily import requesters and assets from CSV files, and conduct user satisfaction surveys. Some notable features include enhanced Active Directory integration, simplified purchasing with an approver system, customizable business rules, and the ability to allocate and assign similar requests to queues. With its ITIL readiness, agent-based scanning, and mobile integration, it's a top choice for IT service teams. Effortlessly manage incidents, problems, changes, and CMDB with ServiceDesk Plus. The free edition allows one technician to handle up to 25 workstations, making it suitable for organizations of all sizes. Stay connected on-the-go with the ServiceDesk Plus iPhone app, provide timely services with SLA management, and easily access information with the flexible knowledge base. The web-based portal ensures seamless submission of service requests and incidents. Eliminate repetitive incidents and ensure quick resolution with comprehensive incident and problem management. Effectively handle changes in your IT infrastructure with structured change management. With agent-based scanning, you can access any system in your network, regardless of its location. Enhance end-user satisfaction with customizable announcements, detailed reports, and an intuitive interface to showcase your IT services. ServiceDesk Plus also offers auto-assign features, automatic email-to-ticket conversion, and contract management with various vendors. Easily import user data from Active Directory and LDAP, archive old information, and support multiple sites with customized configurations. You can even integrate with Active Directory for automatic password reset and conduct surveys to gauge end-user satisfaction. Take your IT operations to the next level and ensure optimal end-user satisfaction with ManageEngine ServiceDesk Plus.