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List of Best Omnichannel Contact Center Software

Showing 1 - 9 of 9 products

InterDialog UCCS

InterDialog UCCS is a call center solution that consolidates all customer interactions into a seamless queue. This comprehensive software provides the tools to deliver exceptional customer experiences across multiple communication channels. Elevate y...Read More InterDialog UCCS

Top Key Features:
Automatic Call Distribution (acd) Interactive Voice Response (ivr) Call Recording Real Time Monitoring Call Analytics CRM Integration Omni Channel Support Workforce Management Skill Based Routing Predictive Dialer

Aheeva

Aheeva is a contact center solution designed to elevate customer service for businesses of all sizes. With its customizable support, seamless integration, and comprehensive training, Aheeva empowers businesses to excel in todays competitive market. R...Read More Aheeva

Top Key Features:
Automatic Call Distribution (acd) Interactive Voice Response (ivr) Predictive Dialer Call Recording Real Time Monitoring Reporting And Analytics CRM Integration Skill Based Routing Outbound Campaign Management Multichannel Support

Intellicon

Intellicon is a contact center software that revolutionizes customer interactions across all channels. Equipped with cutting-edge capabilities, such as live analytics, customizable forms, and effortless integrations, Intellicon empowers agents to pro...Read More Intellicon

Top Key Features:
Automatic Call Distribution Interactive Voice Response Call Recording Real Time Analytics Call Monitoring CRM Integration Omnichannel Support Predictive Dialer Skill Based Routing Call Scripting

XCALLY

XCALLY is a omnichannel contact center software. Boost productivity with our wide range of integrations. Stay informed with our newsletter. Enhance customer engagement and support agents with the powerful performance and advanced features of XCALLY...Read More XCALLY

Top Key Features:
Omnichannel Routing Ivr Designer Real Time Monitoring Call Recording CRM Integration Predictive Dialer Agent Scripting Customizable Dashboards Skill Based Routing Webrtc Softphone

inConcert Allegro

inConcert Allegro, a cloud-based contact center solution. This advanced software offers a comprehensive integration of all customer communication channels, utilizing intelligent automation and real-time analytics to improve customer satisfaction and...Read More inConcert Allegro

Top Key Features:
Automatic Call Distribution (acd) Interactive Voice Response (ivr) Call Recording Real Time Monitoring Reporting And Analytics Skill Based Routing Predictive Dialer Call Scripting CRM Integration Workforce Management

Axind OMNI

Axind OMNI is solution for optimizing ecommerce, wholesale, and retail/POS operations. With a unified catalogue and inventory management system, monitor sales in real-time across all channels. Effortlessly integrate with B2B and B2C ecommerce sites t...Read More Axind OMNI

Top Key Features:
Unified Agent Desktop Multichannel Communication Intelligent Routing CRM Integration Real Time Analytics Call Recording Ivr System Workforce Management Omnichannel Reporting Customer Interaction History

LeadDesk

LeadDesk - the solution for boosting your sales and customer service teams to new heights. With its lightning-fast campaigns and versatile, omni-channel support, LeadDesk ensures top-quality audio and a 99.95% uptime, streamlining your operations for...Read More LeadDesk

Top Key Features:
Call Management CRM Integration Lead Management Campaign Management Reporting And Analytics Automated Dialing Call Recording Contact Database Email Integration Sms Integration

Bright Pattern

Bright Pattern is a contact center solution, integrating flawlessly with multi-channel CRM to streamline business processes. Our platform simplifies inbound and outbound communication through various channels, including voice, email, chat, and social...Read More Bright Pattern

Top Key Features:
Omnichannel Routing Interactive Voice Response (ivr) Automatic Call Distribution (acd) Predictive Dialer Call Recording Real Time Analytics CRM Integration Workforce Management Quality Management Speech Analytics

Nixxis Contact Suite

Nixxis Contact Suite is the leading telephony solution that elevates productivity and enhances customer satisfaction. Experience a seamless integration with your existing systems for streamlined call handling, ticket management, and targeted campaign...Read More Nixxis Contact Suite

Top Key Features:
Omnichannel Support Predictive Dialer Interactive Voice Response (ivr) Automatic Call Distribution (acd) Call Recording Real Time Monitoring CRM Integration Workforce Management Reporting And Analytics Quality Management

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Last Updated: Apr 22, 2025