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XCALLY

XCALLY

Sold by : Xenialab

What is XCALLY?

XCALLY is a omnichannel contact center software. Boost productivity with our wide range of integrations. Stay informed with our newsletter. Enhance customer engagement and support agents with the powerful performance and advanced features of XCALLY. Experience seamless operations and sign up now.

XCALLY Resources

XCALLY Pricing

To receive a personalized quote

Key Features of XCALLY

  • Omnichannel Routing
  • Ivr Designer
  • Real Time Monitoring
  • Call Recording
  • CRM Integration
  • Predictive Dialer
  • Agent Scripting
  • Customizable Dashboards
  • Skill Based Routing
  • Webrtc Softphone
  • Sms Integration
  • Email Management
  • Social Media Integration
  • Chat Management
  • Api Access
  • Historical Reporting
  • Workforce Management
  • Quality Monitoring
  • Voicemail
  • Callback Management
  • Show More

Specifications

Company Name icon
Company Name
Xenialab
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Live Support,Training,Tickets
Languages Available icon
Languages Available
Arabic,English,French,Italian,Japanese,Korean,Latvian/Lettish,Spanish,Swedish
Software Integrations icon
Software Integrations
Amazon Lex,ASB Telegram Bot,Dialogflow,Freshdesk,Freshsales,Grafana,Microsoft Dynamics 365 Field Service,Online Shopping Portal - eShopedge,Power BI Connector for ServiceNow,SugarCRM,Viber,Vtiger CRM,Zoho CRM

XCALLY Description

XCALLY is a Omni Channel solution powered by Asteriskâ„¢ and trusted by users in over 60 countries. With a user-friendly web interface, XCALLY offers a wide range of advanced features such as an IVR drag and drop designer, lite CRM, predictive dialer, scripting tool, real-time monitoring, analytics, reporting, internal messenger, and seamless integration with third-party apps. With XCALLY, you can easily add custom channels in just a few simple steps, allowing your agents to efficiently handle all interactions from various channels on one platform. This provides a seamless and comprehensive customer experience, as agents have access to customer details and journey information at their fingertips.

XCALLY FAQ's

The top 5 features of XCALLY include:

  • Omnichannel Routing
  • Ivr Designer
  • Real Time Monitoring
  • Call Recording
  • CRM Integration

Yes, XCALLY integrates seamlessly with:

  • Amazon Lex
  • ASB Telegram Bot
  • Dialogflow
  • Freshdesk
  • Freshsales
  • Grafana
  • Microsoft Dynamics 365 Field Service
  • Online Shopping Portal - eShopedge
  • Power BI Connector for ServiceNow
  • SugarCRM
  • Viber
  • Vtiger CRM
  • Zoho CRM

XCALLY supports a variety of platforms including: Email, Live Support, Training, Tickets.

XCALLY serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of XCALLY are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

XCALLY is available in multiple languages, including Arabic, English, French, Italian, Japanese and more.

Alternatives of XCALLY

Arcane Lite
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Aspect Productive Workforce
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Seamless Customer Service
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Zoho Desk
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UniVersus
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Aspect
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