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List of 20 Best Call Center Software

Showing 1 - 20 of 43 products

Experience enhanced first call resolution and reduced idle time with Ameyo Contact Center. Our user-friendly and cost-effective CX solutions empower agents to provide exceptional customer experiences, making us the top choice for businesses looking t...Read More Ameyo Contact Center

Top Key Features:
Omnichannel Support Automatic Call Distribution (acd) Interactive Voice Response (ivr) Predictive Dialer Skill Based Routing Call Recording Real Time Analytics CRM Integration Workforce Management Call Scripting

contactSPACE is a call center management platform that streamlines operations and boosts performance. Specifically designed for industries like collections, credit control, and fundraising, it offers modules for efficient contact acquisition. With dy...Read More contactSPACE

Top Key Features:
Predictive Dialer Progressive Dialer Preview Dialer Inbound Call Handling Call Recording Call Monitoring Call Scripting CRM Integration Lead Management Campaign Management

Twilios innovative call tracking feature - revolutionizing the way you measure call conversions. With the convenience of assigning phone numbers for marketing initiatives and tracking results, it elevates your analytical capabilities. Our core values...Read More Twilio

Top Key Features:
Call Recording Call Routing Call Analytics Dynamic Number Insertion Real Time Reporting Customizable Ivr Call Whispering Call Barging Geographic Call Routing Call Tagging

Five9 is a contact center solution that revolutionizes traditional contact centers into top-notch customer engagement centers. Fully understanding the complexities and costs of operating a contact center, Five9 is dedicated to providing innovative te...Read More Five9

Top Key Features:
Automatic Call Distribution (acd) Interactive Voice Response (ivr) Predictive Dialer Omnichannel Routing CRM Integration Call Recording Real Time Reporting And Analytics Workforce Management Quality Management Speech Recognition

Kixie is a call center management solution designed to elevate sales performance. Seamlessly integrating with leading CRM platforms, Kixie offers advanced features such as auto-dialing, click-to-dial, call recording, and toll-free numbers for efficie...Read More Kixie

Top Key Features:
Click To Call Powerdialer CRM Integration Call Recording Local Presence Voicemail Drop Call Analytics Sms Messaging Call Disposition Call Queues

Avatar Dialler is a cloud-based call center solution designed for both inbound and outbound call centers. Our advanced software includes a predictive dialler with an integrated avatar, web phone capabilities, and seamless integration with top CRMs li...Read More Avatar Dialler

Top Key Features:
Predictive Dialer Auto Dialer Ivr System Call Recording Call Monitoring CRM Integration Real Time Reporting Call Scripting Voicemail Drop Call Transfer

Oreka GPL solution for call recording and retrieval. With its user-friendly and browser-based interface, it is the perfect choice for VoIP usage. With its modular design and compatibility with various platforms, it offers a versatile option for captu...Read More Oreka GPL

Top Key Features:
Voip Call Recording Tdm Call Recording Screen Recording Multi Tenant Support Web Based Interface Live Monitoring Search And Playback Encryption User Access Control Audit Trail

Aavaz Call Center software, the ideal solution for marketing, sales, and customer support departments seeking a highly adaptable platform. Our software offers affordable inbound, outbound, and blended capabilities with a variety of features tailored...Read More Aavaz

Top Key Features:
Call Recording Ivr System Call Analytics Call Routing CRM Integration Voicemail Call Queuing Click To Call Call Monitoring Call Transfer

Absolute HRMS solution for optimizing your operations and aligning them with your organizations strategic goals. Enhance efficiency by simplifying administrative tasks and gain instant access to vital data for swift decision-making. Stay ahead of the...Read More Absolute HRMS

Top Key Features:
Employee Management Payroll Management Leave Management Attendance Tracking Recruitment Management Performance Management Training And Development Employee Self Service Time And Attendance Expense Management

C-Zentrix Contact Center, integrated solution that combines a call center system with CRM capabilities for a holistic customer engagement experience. Rated as a leading Contact Center Infrastructure by renowned IT research and advisory firm Gartner,...Read More C-Zentrix Contact Center

Top Key Features:
Automatic Call Distribution (acd) Interactive Voice Response (ivr) Predictive Dialer Call Recording Real Time Analytics CRM Integration Omnichannel Support Skill Based Routing Call Monitoring Call Scripting

Jive Voice is a cloud communication solution for your business. With convenient customer access through a browser or app, efficiently manage customer service. Experience seamless collaboration and flawless conference calls with our advanced VoIP phon...Read More Jive Voice

Top Key Features:
Auto Attendants Call Analytics Call Queues Call Recording Call Routing Call Transfer Conference Bridge Custom Greetings Dial Plan Editor Do Not Disturb

Arcane Lite - the advanced and compact USB recorder that simplifies recording and managing phone conversations. Compatible with analog phone lines, it effortlessly captures incoming and outgoing calls, allowing you to retrieve and analyze vital infor...Read More Arcane Lite

Top Key Features:
Call Routing Ivr System Call Recording Real Time Analytics CRM Integration Automated Call Distribution Call Monitoring Voicemail Call Queuing Customizable Dashboards

Sprinklr is a Social Media Management software, specially designed for large-scale enterprises. It presents a comprehensive solution for global marketing automation, social CRM, Twitter analytics, and digital asset management. With Sprinklr, business...Read More Sprinklr

Top Key Features:
Unified Social Inbox Social Listening Content Calendar Automated Publishing Engagement Analytics Sentiment Analysis Custom Dashboards Social Media Monitoring Campaign Management Influencer Identification

Ozonetel CloudAgent - the leading cloud-based telephony solution for businesses. Streamline all your customer conversations, whether its through voice, chat, SMS, social media or WhatsApp, from one centralized platform. Boost efficiency, simplify ope...Read More Ozonetel CloudAgent

Top Key Features:
Automatic Call Distribution (acd) Interactive Voice Response (ivr) Call Recording Real Time Analytics Call Monitoring Predictive Dialer Skill Based Routing CRM Integration Omnichannel Support Call Scripting

Elevate your organizations workforce management with Aspect is a platform that offers a range of tools including workforce planning, scheduling, quality and performance management, recording, surveying, coaching, eLearning, and analytics. Streamline...Read More Aspect

Top Key Features:
Automatic Call Distribution (acd) Interactive Voice Response (ivr) Predictive Dialer Call Recording Workforce Management Real Time Analytics Omnichannel Support Customer Relationship Management (crm) Integration Skill Based Routing Voice Biometrics

UniVersus - a software designed to streamline and coordinate service interactions across multiple communication channels. With its advanced capabilities, businesses can seamlessly manage customer interactions on various platforms such as web, email,...Read More UniVersus

Top Key Features:
Automatic Call Distribution Interactive Voice Response Call Recording Real Time Analytics CRM Integration Omnichannel Support Workforce Management Call Monitoring Predictive Dialer Skill Based Routing

Zoho Desk solution to boost agent productivity, empower managers, and enhance customer experience. With its flexibility and ease-of-use, this affordable software from Zohos extensive range of 45+ business tools simplifies your customer support proces...Read More Zoho Desk

Top Key Features:
Ticket Management Multi Channel Support Automations And Workflows Knowledge Base Customer Self Service Portal Sla Management Customizable Dashboards Advanced Reporting And Analytics Ai And Chatbots Mobile App

Seamless Customer Service is a solution to optimize your business operations. By consolidating rules, best practices, and administration, our integrated platform simplifies managing self-service and assisted service for prompt resolution of customer...Read More Seamless Customer Service

Top Key Features:
Automatic Call Distribution (acd) Interactive Voice Response (ivr) Call Recording Real Time Analytics Customer Relationship Management (crm) Integration Omnichannel Support Workforce Management Call Monitoring Call Scripting Predictive Dialer

Aspect Productive Workforce – solution for your companys resource management needs. Our innovative software ignites a culture of continuous improvement, providing your workforce with the tools to achieve exceptional productivity. By engaging a...Read More Aspect Productive Workforce

Top Key Features:
Real Time Adherence Intraday Management Automated Forecasting Scheduling Optimization Performance Analytics Agent Self Service Mobile Access Shift Bidding Vacation Planning Overtime Management

Optimized Collections is a solution for maximizing productivity and results in your contact center. With advanced features and centralized management, this powerful platform empowers your team to excel at every level. Say farewell to disjointed proce...Read More Optimized Collections

Top Key Features:
Automated Dialing Call Recording Real Time Analytics CRM Integration Customizable Scripts Predictive Dialer Interactive Voice Response (ivr) Call Routing Agent Performance Tracking Payment Processing
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