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Jacada

Jacada

Sold by : Jacada Inc

What is Jacada?

Jacada is a leading provider of cutting-edge automation software for businesses looking to transform their customer service experience. Our technology simplifies complex processes, resulting in exceptional support, lower costs, and increased efficiency. With an intuitive approach, we streamline interactions and improve overall customer experiences, making us the go-to option for automating and optimizing customer service.

Jacada Resources

Jacada Pricing

To receive a personalized quote

Key Features of Jacada

  • Agent Scripting
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • CRM Integration
  • Customer Database
  • Customizable Reports
  • Escalation Management
  • Ivr / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Multi Channel Communication
  • Performance Metrics
  • Predictive Dialer
  • Queue Management
  • Real Time Analytics
  • Survey Management
  • Ticket Management
  • Workflow Automation
  • Show More

Specifications

Company Name icon
Company Name
Jacada Inc
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Languages Available icon
Languages Available
English

Jacada FAQ's

The top 5 features of Jacada include:

  • Agent Scripting
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing

Jacada supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

Jacada serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of Jacada are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Jacada is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of Jacada

Arcane Lite
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Aspect Unified IP
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Optimized Collections
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Aspect Productive Workforce
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Seamless Customer Service
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Zoho Desk
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UniVersus
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Aspect
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