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CallMiner Eureka

Sold by : CallMiner, Inc

What is CallMiner Eureka?

CallMiner Eureka is a conversation intelligence platform that harnesses the power of AI and machine learning to transform customer interactions into actionable insights. With its advanced capabilities, it empowers organizations to enhance customer experience, optimize agent performance, and streamline operations. From analyzing conversations to spotting trends, Eureka delivers vital data to enhance overall business strategies.

CallMiner Eureka Resources

CallMiner Eureka Pricing

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Key Features of CallMiner Eureka

  • Speech Analytics
  • Text Analytics
  • Sentiment Analysis
  • Real Time Monitoring
  • Agent Performance Management
  • Customer Experience Insights
  • Automated Quality Management
  • Voice Of The Customer
  • Compliance Management
  • Root Cause Analysis
  • Customizable Dashboards
  • Data Visualization
  • Multi Channel Support
  • Keyword Spotting
  • Emotion Detection
  • Trend Analysis
  • Interaction Analytics
  • Predictive Analytics
  • Workflow Automation
  • Api Integration
  • Show More

Specifications

CallMiner Eureka FAQ's

The top 5 features of CallMiner Eureka include:

  • Speech Analytics
  • Text Analytics
  • Sentiment Analysis
  • Real Time Monitoring
  • Agent Performance Management

CallMiner Eureka supports a variety of platforms including: Email, Phone, Live Support, Tickets.

CallMiner Eureka serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of CallMiner Eureka are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

CallMiner Eureka is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of CallMiner Eureka

Arcane Lite
Aspect Unified IP
Optimized Collections
Aspect Productive Workforce
Seamless Customer Service
Zoho Desk
UniVersus
Aspect
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