VAANI

Name: VAANI
Brand: Eureka Digitisation and Automation Services
Rating: 5 (1 reviews)

Sold by : Eureka Digitisation and Automation Services

VAANI Categories on Top Software Advisor

What is VAANI?

VAANI is a versatile and innovative CCaaS platform that elevates the efficiency of contact centers. Our platform comes equipped with a variety of pre-designed contact center tools, including a Quality Management System and Intelligent Knowledge Portal, that can be tailored to suit your organization's specific requirements. With an omnichannel dialer, VAANI enables seamless communication with customers through all channels.

VAANI Pricing

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Key Features of VAANI

Automatic Call Distribution
Interactive Voice Response
Call Recording
Real Time Analytics
Omnichannel Support
CRM Integration
Workforce Management
Call Monitoring
Predictive Dialer
Skill Based Routing
Voice Biometrics
Speech Analytics
Queue Management
Customizable Dashboards
Outbound Campaign Management
Call Scripting
Multilingual Support
Agent Performance Reports
Customer Feedback Surveys
Chatbot Integration
Call Routing
Workflow Automation
Ivr (interactive Voice Response)
Skills Based Routing
Social Media Integration
Call Analytics
Call Analytics And Performance Metrics
Real Time Dashboards And Reporting
Knowledge Base Integration
Multi Channel Support
Interactive Voice Response (ivr) System
Call Routing And Queuing
Call Recording And Analytics
Real Time Call Monitoring And Quality Assurance
Agent Performance Tracking And Analytics
Outbound Dialing And Predictive Dialer
Remote Agent Support
Historical Reports And Analytics
Call Disposition And Wrap Up Codes
Call Center Surveys And Feedback
Cti Integration
CRM Screen Pops And Data Integration
Call Center Wallboards And Displays
Real Time Queue Monitoring And Alerts
Call Center Gamification
Advanced Routing Rules And Priority Queues
Real Time Chat Monitoring And Supervision
CRM Activity Logging And Reporting
Api Integration For Customization And Extensibility
Real Time Reporting And Dashboards
Cti (computer Telephony Integration)
Live Chat Support
Agent Performance Management
Quality Monitoring And Coaching
CRM Pop Ups And Screen Pops

Specifications

VAANI Description

VAANI, the 2021 recipient of the Most Innovative Product of the Year award. This groundbreaking omnichannel dialer solution offers businesses a customizable communication platform designed to fit their unique needs. With its Contact Center as a Service (CCaaS) feature, VAANI stands out as a dynamic and versatile solution that can adapt to the ever-changing demands of a contact center. Enhance your customer service with VAANI's Skill-Based Routing, connecting callers to agents with specialized expertise. VAANI also allows for efficient handling of multiple campaigns simultaneously, boosting overall productivity. The software's Customizable Multi-level IVR and Self-Service options make it easy to automate customer inquiries and provide swift resolutions. Gain valuable insights from customer interactions with VAANI's Advanced Call Analytics, and ensure a seamless and personalized experience with the Sticky Agent feature, which routes customers back to the same agent for ongoing support. Additionally, VAANI's innovative Noise Removal technology eliminates background noise for clear and effective conversations. Stay ahead of the competition with VAANI is a contact center solution.

VAANI FAQ's

What are the top 5 features of VAANI?

The top 5 features of VAANI include:

Automatic Call Distribution
Interactive Voice Response
Call Recording
Real Time Analytics
Omnichannel Support

What type of customer support does VAANI offer?

VAANI supports a variety of platforms including: Email, Phone, Live Support, Training.

What types of businesses does VAANI serve?

VAANI serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

Who are the primary competitors of VAANI?

The top three competitors of VAANI are InterDialog UCCS, Aheeva and Intellicon. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

What languages does the VAANI support?

VAANI is available exclusively in English, providing a streamlined experience for English-speaking users.

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