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RingCentral Engage Digital

RingCentral Engage Digital

Sold by : Dimelo, a RingCentral Company

What is RingCentral Engage Digital?

RingCentral Engage Digital by Dimelo, omni-digital platform that helps businesses improve their customer relationships. This all-in-one solution centralizes all customer interactions, enabling seamless digital transformation. With RingCentral Engage Digital, companies can effectively expand and manage their online customer interactions, enhancing overall customer experience. Transform your business with RingCentral Engage Digital.

RingCentral Engage Digital Resources

RingCentral Engage Digital Pricing

To receive a personalized quote

Key Features of RingCentral Engage Digital

  • Omnichannel Routing
  • Unified Agent Desktop
  • Ai Powered Chatbots
  • Social Media Integration
  • Email Management
  • Sms Messaging
  • Live Chat
  • Voice Calls
  • Video Calls
  • Co Browsing
  • Screen Sharing
  • Analytics And Reporting
  • Customer Feedback
  • CRM Integration
  • Knowledge Base
  • Workflow Automation
  • Customizable Dashboards
  • Mobile App
  • Security And Compliance
  • Third Party Integrations
  • Customer Management
  • Customer Support
  • Knowledge Management
  • Mobile Support
  • Survey Management
  • Task Management
  • Channel Management
  • Real Time Reporting
  • 360 Degree Feedback
  • Surveys & Feedback
  • Activity Tracking
  • Source Tracking
  • Historical Reporting
  • Analytics
  • Automated Routing
  • Service Level Management
  • Screen Activity Recording
  • Channel Analytics
  • Accounting Management
  • Search / Filter
  • Interaction Tracking
  • Data Analysis Tools
  • Churn Management
  • Complaint Monitoring
  • Customer Engagement
  • Mobile Access
  • Contact History
  • Group Management
  • Chat / Messaging
  • Dashboard
  • Integrations
  • Search
  • Reports
  • Custom Survey Urls
  • Detailed Reporting & Alerts
  • Usage Tracking / Analytics
  • Multi Channel Collection
  • Multi Channel Messaging Api
  • Sdks For Push & In App Messaging Across Browsers/os
  • Role Based Access Control
  • Reporting And Analytics
  • Reporting And Dashboards
  • Security & Encryption
  • Customer Profiles
  • Gdpr Compliance
  • Experience Management
  • Surveys
  • Search/filter
  • User Interaction Tracking
  • Channel Attribution
  • Language Detection

Specifications

Company Name icon
Company Name
Dimelo, a RingCentral Company
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Languages Available icon
Languages Available
Dutch,English,French,German,Spanish

RingCentral Engage Digital Description

RingCentral Engage Digital: the premier Omni-Digital Customer Care Software that revolutionizes the way companies manage customer interactions. With a relentless focus on improving customer satisfaction, this SaaS platform provides a comprehensive overview of all interactions, enabling efficient analysis and management. With a strong presence in 100+ companies across 4 continents, including renowned brands like Orange, Ooredoo, and Deutsche Bahn, RingCentral Engage Digital serves a diverse range of industries such as Telecom, Banking, Insurance, Utilities, and Entertainment. This powerful platform centralizes all digital communications, including social media channels like Facebook, Twitter, and Instagram, messaging platforms like Facebook Messenger, live-chat, email, web forms, and forums. Quickly prioritize urgent messages, seamlessly identify customers across all channels, and effortlessly integrate with your CRM for a 360-degree view. With advanced statistics, track and analyze your performance to enhance your customer care strategy. Experience the unparalleled capabilities of RingCentral Engage Digital today.

RingCentral Engage Digital FAQ's

The top 5 features of RingCentral Engage Digital include:

  • Omnichannel Routing
  • Unified Agent Desktop
  • Ai Powered Chatbots
  • Social Media Integration
  • Email Management

RingCentral Engage Digital supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

RingCentral Engage Digital serves a wide range of businesses including Enterprises.

The top three competitors of RingCentral Engage Digital are Freshdesk, Ozonetel CloudAgent and LiveEngage. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

RingCentral Engage Digital is available in multiple languages, including Dutch, English, French, German, Spanish and more.

Alternatives of RingCentral Engage Digital

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LiveEngage
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Connecto
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