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CBA Live Assist

Sold by : Communication Business Avenue

What is CBA Live Assist?

CBA Live Assist is a collaboration tool for real-time interactions between agents and customers. Our solution allows for seamless communication through co-browsing, audio, and video conversations, ensuring a superior customer experience and quick issue resolution. With CBA Live Assist, agents can guide customers through your website or app, improving the overall support process. Enhance your customer service with CBA Live Assist.

Key Features of CBA Live Assist

  • Real Time Cobrowsing
  • Screen Sharing
  • Session Recording
  • Annotations
  • Form Filling Assistance
  • Click Guidance
  • File Transfer
  • Session Transfer
  • Multi Device Support
  • Mobile Cobrowsing
  • Customizable Interface
  • Security And Compliance
  • Role Based Access Control
  • Session Timeout
  • Audit Logs
  • Integration With CRM
  • Api Access
  • User Authentication
  • Session Analytics
  • Customer Feedback
  • Mobile Support
  • Call Center
  • Application Integration
  • Collaboration Tools
  • Video Chat
  • File Sharing
  • Inbound Call Center
  • Premise Based Call Center
  • Customer Engagement
  • For Call Centers
  • For Sales
  • Audio / Video Conferencing
  • Customizable Branding
  • Remote Control
  • Supports Audio / Images / Video
  • Personalization
  • Voice Chat
  • Annotation Tools
  • Cross Browser Compatibility
  • Co Form Filling
  • Multiple Participant Support
  • Visitor Co Browsing Controls

CBA Live Assist Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
Communication Business Avenue
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Tickets
Languages Available icon
Languages Available
English
Software Integrations icon
Software Integrations
Avaya,CDR Call Reporting for Cisco,Genesys

CBA Live Assist Description

CBA Live Assist is a solution for co-browsing in customer support. With our co-browsing software, you can effortlessly guide your customers through tasks such as form filling, website navigation, and product selection. Our platform also includes voice and video support for added convenience. CBA Live Assist is compatible with popular third-party apps, including CISCO and Avaya, and our team of experienced engineers can seamlessly integrate it into your current environment. We provide SKDs for web, iOS, and Android for a smooth and efficient experience. Trust in our 24/7 global support team for any assistance you may need. Experience the comprehensive and dependable co-browsing solution with CBA Live Assist.

CBA Live Assist FAQ's

The top 5 features of CBA Live Assist include:

  • Real Time Cobrowsing
  • Screen Sharing
  • Session Recording
  • Annotations
  • Form Filling Assistance

Yes, CBA Live Assist integrates seamlessly with:

  • Avaya
  • CDR Call Reporting for Cisco
  • Genesys

CBA Live Assist supports a variety of platforms including: Email, Phone, Live Support, Tickets.

The top three competitors of CBA Live Assist are Bold360, MyLiveChat and REVE Chat. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

CBA Live Assist is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of CBA Live Assist

Bold360
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MyLiveChat
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REVE Chat
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Crisp
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Acquire
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Freshchat
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RichCall
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Co-browsing
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