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RichCall

Sold by : Aurus

What is RichCall?

RichCall is a live video chat solution designed for businesses! Revolutionize your customer support and contact teams with effortless video communication. With RichCall, clients can effortlessly reach your agents through remote video support or a video kiosk service. Perfect for retail, insurance, telecom, real estate, and other industries, RichCall facilitates direct engagement with customers, elevating their overall satisfaction.

Key Features of RichCall

  • Video Chat
  • Screen Sharing
  • Co Browsing
  • File Sharing
  • Voice Call
  • Text Chat
  • Call Recording
  • Call Transfer
  • Call Queuing
  • Custom Branding
  • Analytics And Reporting
  • CRM Integration
  • Mobile Support
  • Multi Language Support
  • Chat History
  • Agent Management
  • Visitor Tracking
  • Proactive Chat
  • Chat Routing
  • Security And Encryption
  • Agent Scheduling
  • Customizable Branding
  • Real Time Monitoring

RichCall Resources

RichCall Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
Aurus
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Tickets
Languages Available icon
Languages Available
English,German,Russian

RichCall Description

RichCall: a customer engagement software that revolutionizes your website interactions. a blend of video chat, text chat, co-browsing, file sharing, app sharing, and smartphone video capabilities, RichCall takes your customer experience to new heights. With seamless integration to popular contact center systems like Cisco and Genesys, RichCall seamlessly integrates with your existing customer service infrastructure. Utilizing user-friendly WebRTC technology, it works flawlessly across various browsers and platforms, including mobile devices. Experience enhanced efficiency in your customer service with RichCall, empowering your customers to initiate a call directly from your website, bypassing lengthy IVR processes. And it doesn't stop there - RichCall isn't limited to website interactions, it can also be utilized in-store or at self-service kiosks for a consistent customer experience. Elevate your customer engagement with RichCall. Upgrade now for a seamless and efficient experience.

RichCall FAQ's

The top 5 features of RichCall include:

  • Video Chat
  • Screen Sharing
  • Co Browsing
  • File Sharing
  • Voice Call

RichCall supports a variety of platforms including: Email, Tickets.

RichCall serves a wide range of businesses including SMBs, Enterprises.

The top three competitors of RichCall are HappyFox, Freshdesk and LiveEngage. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

RichCall is available in multiple languages, including English, German, Russian and more.

Alternatives of RichCall

HappyFox
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Freshdesk
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LiveEngage
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Mioot
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WebXion
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Comm100
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Pure Chat
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Zendesk Chat
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