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SmartDesk

SmartDesk

Sold by : e2serv Technologies

What is SmartDesk?

SmartDesk is a service management tool that streamlines customer support processes. Our platform offers automated features for Incident Management, Change Management, and Problem Management, simplifying ticket logging, processing, and response for agents. Improve your support operations with the efficiency and effectiveness of SmartDesk.

SmartDesk Pricing

To receive a personalized quote

Key Features of SmartDesk

  • Ticket Management
  • Automated Workflows
  • Knowledge Base
  • Self Service Portal
  • Multi Channel Support
  • Sla Management
  • Reporting And Analytics
  • Customizable Dashboards
  • Asset Management
  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalog
  • Email Integration
  • Live Chat Support
  • Mobile App
  • Role Based Access Control
  • Customer Satisfaction Surveys
  • Third Party Integrations
  • Escalation Management
  • Document Management
  • Customer Database
  • Surveys & Feedback
  • Alerts/escalation
  • Known Issue Management
  • Service Desk (itil Itsm)
  • Help Desk Management
  • Issue Tracking
  • Service Level Management
  • Service Level Agreement (sla) Management
  • Third Party Integration

Specifications

Company Name icon
Company Name
e2serv Technologies
Website icon
Website
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Languages Available icon
Languages Available
English

SmartDesk Description

SmartDesk: the all-in-one service management solution. Say goodbye to manual processes and hello to a streamlined approach to Incident Management, Change Management, and Problem Management. With SmartDesk, your customer support operations will be automated, making it easier for support agents to receive, handle, and reply to customer requests. Featuring advanced functions like automated escalations and reminders, SmartDesk revolutionizes customer support processes for a seamless operation.

SmartDesk FAQ's

The top 5 features of SmartDesk include:

  • Ticket Management
  • Automated Workflows
  • Knowledge Base
  • Self Service Portal
  • Multi Channel Support

SmartDesk supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

SmartDesk serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of SmartDesk are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

SmartDesk is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of SmartDesk

Zoho Desk
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MantisBT
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HappyFox
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eFACiLiTY Helpdesk and Knowledgebase
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Freshdesk
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Vtiger CRM
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SupportBee
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SPEC Help Desk
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