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Support.cc by 500apps

Support.cc by 500apps

Sold by : 500apps

What is Support.cc by 500apps?

Support.cc by 500apps is a customer support solution. Revolutionize the way you manage tickets, adhere to SLAs, and access a vast knowledge base to efficiently cater to your customers. With this robust support software, manual processes are a thing of the past, giving you more time to wow your clients. Upgrade your customer service game with Support.cc by 500apps.

Support.cc by 500apps Pricing

To receive a personalized quote

Key Features of Support.cc by 500apps

  • Ticket Management
  • Automations
  • Sla Management
  • Multi Channel Support
  • Knowledge Base
  • Customer Portal
  • Live Chat
  • Email Integration
  • Customizable Templates
  • Reporting And Analytics
  • Team Collaboration
  • Canned Responses
  • Custom Fields
  • Mobile App
  • Third Party Integrations
  • Role Based Access
  • Customer Feedback
  • Escalation Management
  • Time Tracking
  • Custom Workflows
  • Customer Management
  • Task Management
  • Contact Management
  • Call Routing
  • Call Recording
  • Performance Metrics
  • Customizable Branding
  • Real Time Monitoring
  • Live Chat System
  • Workflow Management
  • Feedback Management
  • Call Monitoring
  • Activity Tracking
  • Call Logging
  • Call Scripting
  • Queue Manager
  • Alerts/escalation
  • Inbox Queue Management
  • Issue Tracking
  • File Transfer
  • On Demand Recording
  • Contact Database
  • Team Management
  • Configuration Management
  • Customer Segmentation
  • Push Notifications
  • Response Management
  • Churn Management
  • Feedback Collection
  • Video Content
  • Multi Channel Communication
  • Complaint Monitoring
  • Customer Engagement
  • Chat / Messaging
  • Remote Access
  • Customer Support Tracking
  • Online Ticketing
  • Ticket Brokering
  • Completion Tracking
  • Email Distribution
  • Contribution Tracking
  • Prioritization
  • Real Time Chat
  • Knowledge Base Management
  • It Asset Management
  • Compliance Tracking
  • Multi Language
  • Real Time Editing
  • Cataloging/categorization
  • Brand Management
  • Multi Channel Publishing
  • Real Time Chat
  • Interactive Voice Response
  • Queue Management
  • Alerts / Escalation
  • Issue Auditing
  • Ticket/issue Tracking
  • Customer Complaint Tracking
  • Email / Online
  • Confirmation/reminders
  • Complaint Classification
  • Ticket / Order Fulfillment
  • Two Way Communication
  • Notification Scheduling
  • Voice Mail
  • 2 Way Messaging
  • Remote Protection

Specifications

Company Name icon
Company Name
500apps
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Tickets
Languages Available icon
Languages Available
Dutch,English,French,Italian,Portuguese,Spanish
Software Integrations icon
Software Integrations
Conquer HRMS,GEM-TABS,PACT Payroll,Touche Lite

Support.cc by 500apps Description

Support.cc by 500apps is a Help Desk Software designed to efficiently manage and resolve customer queries and issues. Our customizable knowledge pages provide quick access to relevant information for your customers, while our multi-channel support system includes email ticketing, social media responses, phone calls, task management, and intelligent bots to enhance customer satisfaction. With our advanced ticket management feature, you can effortlessly organize and prioritize customer support tickets from various channels. Our user-friendly interface seamlessly integrates live chat for instant support and ticketing. Proactively address customer inquiries with our self-service knowledge base integrated within the software. Automate helpdesk tasks with customizable conditions and actions to streamline workflows. Gain valuable insights into your customer service efforts with advanced reporting features. Stay connected with clients and partners through our integrated telephony and contact management systems. Our software supports 6 locations and 12 languages, with 24/5 support and 99.5% uptime guaranteed. With 200+ integrations and support for countless plugins, 500apps helps optimize your business processes and deliver exceptional customer experiences. Create multiple workspaces for each department to ensure seamless collaboration and efficiency. Discover the full potential of all-in-one business management software with 500apps - featuring 50 powerful apps for your business at a flat rate of $14.99 per user with no feature limitations. Try Support.cc today and revolutionize your customer support game.

Support.cc by 500apps FAQ's

The top 5 features of Support.cc by 500apps include:

  • Ticket Management
  • Automations
  • Sla Management
  • Multi Channel Support
  • Knowledge Base

Yes, Support.cc by 500apps integrates seamlessly with:

  • Conquer HRMS
  • GEM-TABS
  • PACT Payroll
  • Touche Lite

Support.cc by 500apps supports a variety of platforms including: Email, Phone, Live Support, Tickets.

Support.cc by 500apps serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of Support.cc by 500apps are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Support.cc by 500apps is available in multiple languages, including Dutch, English, French, Italian, Portuguese and more.

Alternatives of Support.cc by 500apps

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SupportBee
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SPEC Help Desk
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