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NICE inContact Call Center

NICE inContact Call Center

Sold by : NICE inContact

What is NICE inContact Call Center?

NICE inContact Call Center - a state-of-the-art solution powered by AI to enhance customer interactions and streamline business operations. With real-time agent support, seamless journey management, and valuable insights for exceptional service across all channels, this all-in-one platform elevates the customer experience and improves operational efficiency. Elevate your business with NICE inContact Call Center.

NICE inContact Call Center Resources

NICE inContact Call Center Pricing

To receive a personalized quote

Key Features of NICE inContact Call Center

  • Automatic Call Distribution
  • Interactive Voice Response
  • Call Recording
  • Real Time Reporting
  • Historical Reporting
  • Workforce Management
  • Quality Management
  • Speech Analytics
  • Omnichannel Routing
  • CRM Integration
  • Outbound Dialing
  • Call Scripting
  • Performance Management
  • Agent Coaching
  • Screen Recording
  • Customizable Dashboards
  • Call Monitoring
  • Survey Management
  • Predictive Dialer
  • Voice Biometrics
  • Show More

Specifications

Company Name icon
Company Name
NICE inContact
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Languages Available icon
Languages Available
English

NICE inContact Call Center FAQ's

The top 5 features of NICE inContact Call Center include:

  • Automatic Call Distribution
  • Interactive Voice Response
  • Call Recording
  • Real Time Reporting
  • Historical Reporting

NICE inContact Call Center supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

NICE inContact Call Center serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of NICE inContact Call Center are Arcane Lite, Boundz and Ozonetel CloudAgent. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

NICE inContact Call Center is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of NICE inContact Call Center

Arcane Lite
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Boundz
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Ozonetel CloudAgent
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Aavaz
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MiVoice Call Recording
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Oreka GPL
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