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Factech Customer Helpdesk

Factech Customer Helpdesk

Sold by : Factech Automation Solutions Pvt Ltd

What is Factech Customer Helpdesk?

Factech Customer Helpdesk solution for managing customer complaints. Used by over 100,000 happy customers, our advanced system is ideal for FM companies, offices, corporate parks, and residential premises. It offers a robust internet-based helpdesk system to keep your customers content and your business running seamlessly. Trust Factech Customer Helpdesk for a hassle-free customer service experience.

Factech Customer Helpdesk Resources

Factech Customer Helpdesk Pricing

To receive a personalized quote

Key Features of Factech Customer Helpdesk

  • Ticket Management
  • Automated Workflows
  • Multi Channel Support
  • Real Time Notifications
  • Customizable Dashboards
  • Sla Management
  • Knowledge Base
  • Customer Portal
  • Analytics And Reporting
  • Mobile Access
  • Third Party Integrations
  • Role Based Access Control
  • Feedback And Surveys
  • Escalation Management
  • Priority Management
  • Audit Logs
  • Canned Responses
  • Custom Fields
  • Collaboration Tools
  • Incident Tracking
  • Assignment Management
  • Collaboration
  • Residential Properties
  • 360 Degree Feedback
  • Call Logging
  • Service Level Agreement (sla) Management
  • Feedback Collection
  • Complaint Monitoring
  • Customer Support Tracking
  • Saas Helpdesk Software
  • Recurring Issues
  • Customer Complaint Tracking

Specifications

Company Name icon
Company Name
Factech Automation Solutions Pvt Ltd
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Tickets
Desktop Platforms icon
Desktop Platforms
Android,iOS,Factech Customer Helpdesk App
Languages Available icon
Languages Available
Arabic,Chinese,English

Factech Customer Helpdesk Description

Factech Customer Helpdesk is a solution for efficiently managing customer complaints. This advanced system is ideal for various industries, including recurring service providers, corporate parks, real estate builders, FM companies, and residential communities. With a range of powerful features such as KPI tracking, automatic complaint assignment, 24/7 IVR complaint logging, a user-friendly mobile app for customers to submit complaints, and an intuitive technician app for swift resolution with OTP-based closure, Factech Complaint Management streamlines the entire complaint resolution process. It also offers customizable escalation matrices, ready-to-use messages for out-of-scope categories, and real-time monitoring of complaint data. Elevate your customer service standards with Factech Customer Helpdesk.

Factech Customer Helpdesk FAQ's

The top 5 features of Factech Customer Helpdesk include:

  • Ticket Management
  • Automated Workflows
  • Multi Channel Support
  • Real Time Notifications
  • Customizable Dashboards

Factech Customer Helpdesk is compatible with multiple platforms, Android,iOS,Factech Customer Helpdesk App

Factech Customer Helpdesk supports a variety of platforms including: Email, Phone, Tickets.

Factech Customer Helpdesk serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of Factech Customer Helpdesk are Zoho Assist, HappyFox and Himalayan SFA Software. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Factech Customer Helpdesk is available in multiple languages, including Arabic, Chinese, English and more.

Alternatives of Factech Customer Helpdesk

Zoho Assist
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HappyFox
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Himalayan SFA Software
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WorkXmate
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Kayako
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SysAid
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Web Help Desk
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TeamSupport
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