Factech Customer Helpdesk

Q: What types of businesses does Factech Customer Helpdesk serve?

Factech Customer Helpdesk serves a wide range of businesses, including StartUps, SMBs, Mid-Market, Enterprises.

Q: Who are the main competitors of Factech Customer Helpdesk in the market?

The top three competitors of Factech Customer Helpdesk are Zoho Assist, HappyFox and Himalayan SFA Software. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Sold by : Factech Automation Solutions Pvt Ltd

What is Factech Customer Helpdesk?

Factech Customer Helpdesk solution for managing customer complaints. Used by over 100,000 happy customers, our advanced system is ideal for FM companies, offices, corporate parks, and residential premises. It offers a robust internet-based helpdesk system to keep your customers content and your business running seamlessly. Trust Factech Customer Helpdesk for a hassle-free customer service experience.

Key Features of Factech Customer Helpdesk

Ticket Management
Automated Workflows
Multi Channel Support
Real Time Notifications
Customizable Dashboards
Sla Management
Knowledge Base
Customer Portal
Analytics And Reporting
Mobile Access
Third Party Integrations
Role Based Access Control
Feedback And Surveys
Escalation Management
Priority Management
Audit Logs
Canned Responses
Custom Fields
Collaboration Tools
Incident Tracking
Assignment Management
Collaboration
Residential Properties
360 Degree Feedback
Call Logging
Service Level Agreement (sla) Management
Feedback Collection
Complaint Monitoring
Customer Support Tracking
Saas Helpdesk Software
Recurring Issues
Customer Complaint Tracking

Factech Customer Helpdesk Resources

Factech Customer Helpdesk Pricing

To receive a personalized quote

Specifications

Factech Customer Helpdesk Description

Factech Customer Helpdesk is a solution for efficiently managing customer complaints. This advanced system is ideal for various industries, including recurring service providers, corporate parks, real estate builders, FM companies, and residential communities. With a range of powerful features such as KPI tracking, automatic complaint assignment, 24/7 IVR complaint logging, a user-friendly mobile app for customers to submit complaints, and an intuitive technician app for swift resolution with OTP-based closure, Factech Complaint Management streamlines the entire complaint resolution process. It also offers customizable escalation matrices, ready-to-use messages for out-of-scope categories, and real-time monitoring of complaint data. Elevate your customer service standards with Factech Customer Helpdesk.

Factech Customer Helpdesk FAQ's

What are the top 5 features of Factech Customer Helpdesk?

The top 5 features of Factech Customer Helpdesk include:

Ticket Management
Automated Workflows
Multi Channel Support
Real Time Notifications
Customizable Dashboards

Which platforms does Factech Customer Helpdesk support?

Factech Customer Helpdesk is compatible with multiple platforms, Android,iOS,Factech Customer Helpdesk App

What type of customer support does Factech Customer Helpdesk offer?

Factech Customer Helpdesk supports a variety of platforms including: Email, Phone, Tickets.

What types of businesses does Factech Customer Helpdesk serve?

Factech Customer Helpdesk serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

Who are the primary competitors of Factech Customer Helpdesk?

The top three competitors of Factech Customer Helpdesk are Zoho Assist, HappyFox and Himalayan SFA Software. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

What languages does the Factech Customer Helpdesk support?

Factech Customer Helpdesk is available in multiple languages, including Arabic, Chinese, English and more.

Alternatives of Factech Customer Helpdesk

For Vendors

Factech Customer Helpdesk

Talk To An Advisor

Factech Customer Helpdesk Categories on Top Software Advisor

What is Factech Customer Helpdesk?

Key Features of Factech Customer Helpdesk

Factech Customer Helpdesk Resources

Factech Customer Helpdesk Pricing

Specifications

Factech Customer Helpdesk Description

Factech Customer Helpdesk FAQ's

What are the top 5 features of Factech Customer Helpdesk?

Which platforms does Factech Customer Helpdesk support?

What type of customer support does Factech Customer Helpdesk offer?

What types of businesses does Factech Customer Helpdesk serve?

Who are the primary competitors of Factech Customer Helpdesk?

What languages does the Factech Customer Helpdesk support?

Alternatives of Factech Customer Helpdesk

Zoho Assist

HappyFox

Himalayan SFA Software

WorkXmate

Kayako

SysAid

Web Help Desk

TeamSupport

For Vendors

Factech Customer Helpdesk

Talk To An Advisor

Factech Customer Helpdesk Categories on Top Software Advisor

What is Factech Customer Helpdesk?

Key Features of Factech Customer Helpdesk

Factech Customer Helpdesk Resources

Factech Customer Helpdesk Pricing

Specifications

Factech Customer Helpdesk Description

Factech Customer Helpdesk FAQ's

What are the top 5 features of Factech Customer Helpdesk?

Which platforms does Factech Customer Helpdesk support?

What type of customer support does Factech Customer Helpdesk offer?

What types of businesses does Factech Customer Helpdesk serve?

Who are the primary competitors of Factech Customer Helpdesk?

What languages does the Factech Customer Helpdesk support?

Alternatives of Factech Customer Helpdesk

Zoho Assist

HappyFox

Himalayan SFA Software

WorkXmate

Kayako

SysAid

Web Help Desk

TeamSupport

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