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NICE EEM

NICE EEM

Sold by : NICE

What is NICE EEM?

NICE EEM is a customer experience software, utilizing AI technology to enhance customer interactions for businesses. Its cloud-based platform offers a comprehensive solution for actively engaging with customers through conversational AI, earning it high praise and recognition as a top performer in the 2023 Gartner Magic Quadrantâ„¢ for Contact Center as a Service.

NICE EEM Resources

NICE EEM Pricing

To receive a personalized quote

Key Features of NICE EEM

  • Forecasting
  • Scheduling
  • Intraday Management
  • Performance Management
  • Quality Management
  • Interaction Analytics
  • Employee Engagement
  • Gamification
  • Mobile Access
  • Real Time Adherence
  • Automated Shift Bidding
  • Time Off Management
  • Multi Channel Support
  • Compliance Recording
  • Speech Analytics
  • Text Analytics
  • Survey Management
  • Coaching And Training
  • Reporting And Analytics
  • Integration Capabilities
  • Workforce Optimization (wfo)

Specifications

Company Name icon
Company Name
NICE
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone
Languages Available icon
Languages Available
English

NICE EEM FAQ's

The top 5 features of NICE EEM include:

  • Forecasting
  • Scheduling
  • Intraday Management
  • Performance Management
  • Quality Management

NICE EEM supports a variety of platforms including: Email, Phone.

NICE EEM serves a wide range of businesses including StartUps.

The top three competitors of NICE EEM are Alvaria Workforce, Eleveo and OpsTel Speed. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

NICE EEM is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of NICE EEM

Alvaria Workforce
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Eleveo
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OpsTel Speed
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Cogito
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Webex WFO
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Nuance Analytics
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Kova
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Verint Monet WFO
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