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Cogito

Cogito

Sold by : Cogito Corp

What is Cogito?

Cogito - a platform that seamlessly integrates Emotion and Conversation AI to provide real-time coaching and support for contact center agents. With the ability to monitor live conversations from remote team members, supervisors can analyze customer and employee experiences for enhanced performance. Cogito also offers continuous feedback to agents, allowing them to improve their customer service skills and track CX on all calls in real-time. Prioritizing team well-being, no matter where they work, is at the core of Cogito's capabilities.

Cogito Resources

Cogito Pricing

To receive a personalized quote

Key Features of Cogito

  • Real Time Guidance
  • Sentiment Analysis
  • Performance Management
  • Quality Management
  • Speech Analytics
  • Interaction Analytics
  • Coaching And Training
  • Gamification
  • Workforce Management
  • Call Recording
  • Screen Recording
  • Customer Experience Analytics
  • Employee Engagement
  • Compliance Management
  • Automated Call Scoring
  • Voice Biometrics
  • Predictive Analytics
  • Text Analytics
  • Survey Management
  • Reporting And Dashboards
  • Workforce Optimization (wfo)

Specifications

Company Name icon
Company Name
Cogito Corp
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone
Languages Available icon
Languages Available
English

Cogito FAQ's

The top 5 features of Cogito include:

  • Real Time Guidance
  • Sentiment Analysis
  • Performance Management
  • Quality Management
  • Speech Analytics

Cogito supports a variety of platforms including: Email, Phone.

Cogito serves a wide range of businesses including StartUps.

The top three competitors of Cogito are Alvaria Workforce, Eleveo and OpsTel Speed. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Cogito is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of Cogito

Alvaria Workforce
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Eleveo
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OpsTel Speed
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NICE EEM
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Webex WFO
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Nuance Analytics
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Kova
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Verint Monet WFO
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