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Kana

Kana

Sold by : Verint Systems Inc.

What is Kana?

Kana is a customer engagement optimization solution that goes beyond traditional customer service. Through extensive analysis of customer interactions, data, and organizational processes across different communication channels, Kana provides valuable insights to enhance your overall customer engagement strategy. With Kana, you can efficiently manage customer experiences and maximize their satisfaction.

Kana Resources

Kana Pricing

To receive a personalized quote

Key Features of Kana

  • Omni Channel Support
  • Case Management
  • Knowledge Management
  • Self Service Portal
  • Live Chat
  • Email Management
  • Social Media Integration
  • Analytics And Reporting
  • Workflow Automation
  • Customer Feedback
  • Mobile Access
  • Ai And Chatbots
  • Customizable Dashboards
  • Service Level Agreement (sla) Management
  • Collaboration Tools
  • Customer History Tracking
  • Multi Language Support
  • Integration With CRM
  • Ticketing System
  • Escalation Management
  • Show More

Specifications

Company Name icon
Company Name
Verint Systems Inc.
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone
Languages Available icon
Languages Available
English

Kana FAQ's

The top 5 features of Kana include:

  • Omni Channel Support
  • Case Management
  • Knowledge Management
  • Self Service Portal
  • Live Chat

Kana supports a variety of platforms including: Email, Phone.

The top three competitors of Kana are Freshdesk, Ozonetel CloudAgent and LiveEngage. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Kana is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of Kana

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Ozonetel CloudAgent
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LiveEngage
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Olark
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Connecto
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Capillary Engage +
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Ameyo Fusion CX
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247ai
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