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HelpDesk Service

Sold by : LiveChat Inc.

What is HelpDesk Service?

HelpDesk is a customer support platform. Our advanced ticketing system simplifies customer communication, making it easy to handle issues quickly and effectively. With a user-friendly interface and high-level 256-bit SSL encryption, our solution promises a seamless and secure experience. Elevate your customer service game with the unbeatable features of HelpDesk.

Key Features of HelpDesk Service

  • Ticket Management
  • Automated Responses
  • Knowledge Base
  • Live Chat
  • Multi Channel Support
  • Customer Portal
  • Sla Management
  • Reporting And Analytics
  • Customizable Templates
  • Workflow Automation
  • Escalation Management
  • Mobile App
  • Integration Capabilities
  • Canned Responses
  • Customer Feedback
  • Collaboration Tools
  • Self Service Options
  • Priority Management
  • Email Integration
  • Social Media Integration
  • Customer Management
  • Customer Support
  • Knowledge Management
  • Survey Management
  • Data Security
  • Customer Database
  • Live Chat System
  • Feedback Management
  • Issue Tracking
  • Feedback Collection
  • Multi Channel Communication
  • Customer Engagement
  • Api
  • Customer Service
  • Omnichannel
  • Customer Feedback And Survey Integration

HelpDesk Service Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
LiveChat Inc.
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Live Support,Tickets
Languages Available icon
Languages Available
English

HelpDesk Service Description

Thanks! HelpDesk, the leading customer support solution designed to streamline your team's operations and elevate customer satisfaction. Our software simplifies your inbox by converting all communications into organized tickets, assigning them to specific team members for efficient handling. Utilizing advanced tagging, tickets can be categorized based on urgency, issue type, or customer value, offering valuable insights into past interactions. Data security is our top priority, which is why we utilize 256-bit SSL encryption to protect sensitive information. With the ability to effortlessly collaborate through private notes and transparent pricing, managing costs has never been easier. You can also seamlessly integrate HelpDesk with popular tools like LiveChat, Slack, and WordPress to optimize communication across multiple channels.

HelpDesk Service FAQ's

The top 5 features of HelpDesk Service include:

  • Ticket Management
  • Automated Responses
  • Knowledge Base
  • Live Chat
  • Multi Channel Support

HelpDesk Service supports a variety of platforms including: Email, Live Support, Tickets.

HelpDesk Service serves a wide range of businesses including Mid-Market, Enterprises.

The top three competitors of HelpDesk Service are Zoho Assist, Zoho Livedesk and Zoho Desk. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

HelpDesk Service is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of HelpDesk Service

Zoho Assist
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Zoho Livedesk
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Zoho Desk
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HappyFox
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EazeSupport
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eFACiLiTY Helpdesk and Knowledgebase
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Cases App
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SupportBee
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