Convin

Convin is a contact center software that utilizes artificial intelligence to power its comprehensive suite of products. Founded in 2021 by a team of highly skilled IIT-Delhi graduates, Convin aims to help companies globally improve sales and enhance customer experience through interactive data usage. With its omnichannel capabilities, Convin's AI system monitors and analyzes customer interactions, including calls, chats, and emails. Our main products include the Quality Management System, which streamlines the auditing process by automatically filtering relevant conversations for each auditor. This eliminates the need for tedious manual work and cumbersome Excel sheets. Our Automated QA feature uses AI to audit 100% of calls, emails, and chats, aligning with business requirements and compliance regulations. Our Learning Management System allows contact centers to store and access knowledge-based assets, such as training materials and custom resources, to enrich agent knowledge. The Automated Coaching feature further enhances performance by assigning snippets of conversations from top-performing agents to those who need improvement. Gain valuable insights into agent-customer interactions with our Conversation Behavior Analysis feature. Monitor winning and losing trends and develop strategies by analyzing call behavior, actions, and phrases. Our Customer Intelligence component identifies winning opportunities by analyzing customer conversations and keywords, providing insights on conversation reasons, objections, questions, product features, competition, and sentiment. Convin's Conversation Intelligence software records all agent-customer interactions, allowing contact centers to analyze agent performance and customer conversations. Leverage this data to create effective, data-driven strategies. Our system supports analysis in various languages, including English, Hindi, Spanish, and 70 other languages. Experience the powerful capabilities of AI-driven contact centers with Convin.