UseResponse

UseResponse is a Community Support Software solution that can be either self-hosted as a PHP script or used as a SaaS in the Cloud. Our suite of products includes Feedback Software, a Help Desk with Ticketing functionality, a Knowledge Base, and Live Chat. With Feedback Software, you can effortlessly collect and manage user requests from multiple channels, including email, chat, and social media, all in one centralized platform. Our user-friendly voting and commenting system makes it easy to gather valuable feedback for product development roadmaps, while polls and CSAT features help improve customer satisfaction. The Reports and Analytics feature provides in-depth insights into your support team's performance and customer experience. The highly customizable Help Desk with Ticketing feature offers features such as customizable statuses, private notes, and Kanban Boards, as well as smart automation and notification rules to streamline your support team's workflow and reduce costs. The Knowledge Base allows for self-service with the ability to create extensive articles, FAQs, announcements, and multilingual knowledge bases. Our Live Chat, integrated with the Help Desk, enables efficient customer service with automation triggers, canned responses, multi-chat capabilities, and the option to chat through popular messaging platforms such as Facebook, Skype, WhatsApp, Viber, and Telegram.