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Spiceworks

Spiceworks

Sold by : Spiceworks Inc.

What is Spiceworks?

Spiceworks is customer service software that enables streamlined help desk processes for your organization, be it in the office or on-the-go. With its advanced ticket management system, it enhances customer support practices and fosters a more efficient workflow. Let Spiceworks transform your help desk operations and ensure seamless customer service for your business.

Spiceworks Resources

Spiceworks Pricing

To receive a personalized quote

Key Features of Spiceworks

  • Ticket Management
  • User Portal
  • Knowledge Base
  • Reporting And Analytics
  • Email Integration
  • Custom Ticket Fields
  • Ticket Prioritization
  • Automated Ticket Routing
  • Service Level Agreements (slas)
  • Mobile App
  • Active Directory Integration
  • Asset Management
  • Network Monitoring
  • Customizable Dashboards
  • Collaboration Tools
  • Third Party Integrations
  • Multi Site Support
  • Role Based Access Control
  • Ticket History
  • Custom Notifications
  • Document Management
  • Customer Database
  • Social Media Integration
  • Self Service Portal
  • Billing & Invoicing
  • Surveys & Feedback
  • Automated Routing
  • Community Forums
  • Inbox Queue Management
  • Known Issue Management
  • Help Desk Management
  • Third Party Integration

Specifications

Company Name icon
Company Name
Spiceworks Inc.
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Languages Available icon
Languages Available
English

Spiceworks Description

Spiceworks is a solution for businesses looking to streamline their IT operations. With a powerful combination of a robust app and a thriving community of IT experts, Spiceworks offers a comprehensive suite of tools completely free of cost. With Spiceworks, businesses can easily monitor their network, manage tickets, and even track Active Directory changes. What sets it apart is its user-friendly interface, allowing users to start monitoring their infrastructure in just a matter of minutes. Adding devices to the dashboard is a breeze, providing lightning-fast access to critical data for efficient IT management. But the real power of Spiceworks lies in its ability to provide real-time network insights. By identifying and resolving issues proactively, businesses can prevent system crashes and minimize user complaints. Furthermore, Spiceworks offers customizable alerts, keeping IT professionals informed of any potential issues and allowing them to take timely action. With Spiceworks by their side, businesses can have peace of mind and stay ahead of any potential IT problems.

Spiceworks FAQ's

The top 5 features of Spiceworks include:

  • Ticket Management
  • User Portal
  • Knowledge Base
  • Reporting And Analytics
  • Email Integration

Spiceworks supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

Spiceworks serves a wide range of businesses including StartUps, SMBs.

The top three competitors of Spiceworks are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Spiceworks is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of Spiceworks

Zoho Desk
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MantisBT
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HappyFox
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eFACiLiTY Helpdesk and Knowledgebase
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Freshdesk
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Vtiger CRM
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SupportBee
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SPEC Help Desk
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