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ProProfs Knowledge Base

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What is ProProfs Knowledge Base?

ProProfs Knowledge Base platform designed to simplify the creation and management of thorough online documentation, manuals, user guides, and FAQs. This versatile solution enables businesses to streamline their knowledge both internally and externally, granting employees and customers convenient access to important information. Maximize team productivity and boost customer satisfaction with ProProfs Knowledge Base.

Key Features of ProProfs Knowledge Base

  • Customizable Templates
  • Wysiwyg Editor
  • Version Control
  • Access Controls
  • Search Functionality
  • Analytics And Reporting
  • Multilingual Support
  • Integrations
  • Mobile Friendly
  • User Feedback
  • Sso (single Sign On)
  • Roles And Permissions
  • Content Categorization
  • Seo Optimization
  • File Attachments
  • Collaboration Tools
  • Automated Workflows
  • Custom Branding
  • Api Access
  • Knowledge Base Migration
  • Email Integration
  • Knowledge Management
  • Project Management
  • Task Management
  • Call Center
  • Online Activation
  • Social Media Integration
  • Onboarding
  • Self Service Portal
  • Customizable Branding
  • Offline Form
  • Real Time Monitoring
  • File Sharing
  • Workflow Management
  • Collaboration
  • Feedback Management
  • Dashboard
  • Community Forums
  • Multiple Brands Products
  • Help Desk Management
  • Online Forums
  • Problem Management
  • Third Party Integration
  • Routing
  • File Transfer
  • Project Tracking
  • Forms Management
  • Rules Based Workflow
  • Data Management
  • Blogs
  • Team Management
  • Website Visitor Tracking
  • Feedback Collection
  • Customer Engagement
  • Mobile Access
  • Cataloging / Categorization
  • Web Traffic Reporting
  • Chat / Messaging
  • Customer Support Tracking
  • Team Chat
  • Approval Workflow
  • Document Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • Live Chat
  • Faq
  • Guided Problem Solving
  • Self Learning
  • Filtering
  • Prioritization
  • Reporting/analytics
  • Canned Responses
  • Proactive Chat
  • Content Management
  • Real Time Chat
  • Pre Built Templates
  • Gdpr Compliance
  • Archiving
  • Multi Language
  • Knowledge Capture
  • Activity / News Feed
  • Real Time Chat
  • Ticket/issue Tracking
  • Wysiwyg Rich Text Editing
  • Customer Complaint Tracking
  • Activity Log
  • Sla Management
  • Transfers/routing
  • Backup Management
  • Sla Monitoring

ProProfs Knowledge Base Resources

ProProfs Knowledge Base Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
ProProfs
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Languages Available icon
Languages Available
Arabic,Czech,Danish,Dutch,English,Finnish,French,German,Italian,Japanese,Korean,Polish,Portuguese,Russian,Spanish
Software Integrations icon
Software Integrations
Freshdesk,Google Analytics,Google Translate,Olark,ProProfs Chat,Wufoo

ProProfs Knowledge Base Description

ProProfs Knowledge Base - an advanced cloud-based tool designed to effectively create and manage user guides, documentation, and knowledge bases. Its primary objective is to facilitate self-service for both customers and employees, leading to a decrease in support tickets. This software utilizes cutting-edge technology to make it effortless to produce, modify, and upload various file formats such as PDF, PPTs, and MS Word. The comprehensive reports offer valuable insights into visitor search patterns. Furthermore, ProProfs Knowledge Base offers customizable branding options, advanced security features, and a search function similar to Google's. Renowned for its exceptional features, this well-designed knowledge management solution is favored by numerous users. Its services include help authoring, sales enablement, technical manuals, IT documentation, training documentation, context-sensitive help, and help document software. This user-friendly tool provides convenient access anytime, anywhere, helps retain employee knowledge, and centralizes all documents. With its highly searchable interface and analytical capabilities, ProProfs Knowledge Base is the ideal solution for streamlining your organization's knowledge management.

ProProfs Knowledge Base FAQ's

The top 5 features of ProProfs Knowledge Base include:

  • Customizable Templates
  • Wysiwyg Editor
  • Version Control
  • Access Controls
  • Search Functionality

Yes, ProProfs Knowledge Base integrates seamlessly with:

  • Freshdesk
  • Google Analytics
  • Google Translate
  • Olark
  • ProProfs Chat
  • Wufoo

ProProfs Knowledge Base supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

ProProfs Knowledge Base serves a wide range of businesses including Freelancers, StartUps, SMBs, Enterprises.

The top three competitors of ProProfs Knowledge Base are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

ProProfs Knowledge Base is available in multiple languages, including Arabic, Czech, Danish, Dutch, English and more.

Alternatives of ProProfs Knowledge Base

Zoho Desk
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MantisBT
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HappyFox
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eFACiLiTY Helpdesk and Knowledgebase
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Freshdesk
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Vtiger CRM
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SupportBee
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SPEC Help Desk
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