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NovelVox Smart CTI Connector

Sold by : NovelVox

What is NovelVox Smart CTI Connector?

NovelVox Smart CTI Connector solution for enhancing team performance and facilitating meaningful conversations. This robust connector effortlessly manages both inbound and outbound calls for contact centers, optimizing workflows and boosting efficiency. Bid farewell to manual call handling and embrace effortless communication with the help of NovelVox Smart CTI Connector. Streamline your processes and elevate your productivity today.

Key Features of NovelVox Smart CTI Connector

  • Call Routing
  • Ivr Integration
  • Click To Dial
  • Screen Pop
  • Call Recording
  • Call Analytics
  • CRM Integration
  • Omnichannel Support
  • Real Time Reporting
  • Call Queuing
  • Voicemail
  • Call Transfer
  • Call Conferencing
  • Call Monitoring
  • Call Whispering
  • Call Barging
  • Automated Call Distribution
  • Customizable Dashboards
  • Agent Scripting
  • Softphone Integration
  • Ivr System
  • Auto Attendant
  • Click To Call
  • Call Forwarding
  • Number Porting
  • Virtual Numbers
  • Sms Integration
  • Custom Greetings
  • Api Access
  • Multiuser Login & Role Based Access Control
  • Ivr And Dial Groups

NovelVox Smart CTI Connector Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
NovelVox
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Training,Tickets
Languages Available icon
Languages Available
Arabic,English

NovelVox Smart CTI Connector Description

the NovelVox Smart CTI Connector is a solution designed to optimize team productivity and enhance customer experience in contact centers. This advanced connector seamlessly manages both inbound and outbound calls, promoting contextual conversations for a better overall interaction. With integrated call controls compatible with any telephony system, support for on-prem and on-cloud deployments, and integration with popular open API applications like Amazon Connect, Genesys, Cisco, and Avaya, the Smart CTI Connector offers a comprehensive and efficient communication setup. Its user-friendly features such as configurable speed dials, click-to-dial functionality, and detailed call history enable agents to quickly resolve queries while supervisors can monitor and act using Barge-in, Silent Monitoring, and Change Agent State features. Plus, with its seamless integration with existing CRM or ticketing tools, agents and teams can access enhanced reporting and performance metrics in both on-premise and cloud setups. Elevate your contact center operations with the NovelVox Smart CTI Connector and experience a more streamlined and productive approach.

NovelVox Smart CTI Connector FAQ's

The top 5 features of NovelVox Smart CTI Connector include:

  • Call Routing
  • Ivr Integration
  • Click To Dial
  • Screen Pop
  • Call Recording

NovelVox Smart CTI Connector supports a variety of platforms including: Email, Phone, Training, Tickets.

NovelVox Smart CTI Connector serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of NovelVox Smart CTI Connector are VoiceXchange, Ozonetel CloudAgent and Ameyo Contact Center. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

NovelVox Smart CTI Connector is available in multiple languages, including Arabic, English and more.

Alternatives of NovelVox Smart CTI Connector

VoiceXchange
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Ozonetel CloudAgent
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Ameyo Contact Center
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ecosmob pbx
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Zendesk
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VoIP
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Aavaz
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Skype
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