Genesys

The top 5 features of Genesys include:

• Omnichannel Routing
• Interactive Voice Response (ivr)
• Automatic Call Distribution (acd)
• Workforce Management
• Call Recording

Genesys supports a variety of platforms including: Email, Phone, Training, Tickets.

Genesys serves a wide range of businesses including SMBs, Enterprises.

The top three competitors of Genesys are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Genesys is available exclusively in English, providing a streamlined experience for English-speaking users.