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Five9

Five9

Sold by : Five9

What is Five9?

Five9 is a contact center solution that revolutionizes traditional contact centers into top-notch customer engagement centers. Fully understanding the complexities and costs of operating a contact center, Five9 is dedicated to providing innovative technology and unrivaled support to enhance your customer service tactics.

Five9 Resources

Five9 Pricing

To receive a personalized quote

Key Features of Five9

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Predictive Dialer
  • Omnichannel Routing
  • CRM Integration
  • Call Recording
  • Real Time Reporting And Analytics
  • Workforce Management
  • Quality Management
  • Speech Recognition
  • Call Scripting
  • Voicemail
  • Call Monitoring
  • Call Conferencing
  • Call Queuing
  • Skill Based Routing
  • Outbound Campaign Management
  • Agent Desktop Tools
  • Customer Surveys
  • Disaster Recovery
  • Show More

Specifications

Company Name icon
Company Name
Five9
Website icon
Website
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training
Languages Available icon
Languages Available
English

Five9 Description

Five9 is a contact center software that meets all your inbound and outbound lead generation requirements. Our advanced multichannel management tools, including real-time and historical reporting, recording, workforce management, and quality monitoring, are carefully crafted to streamline and enhance the performance of your agents. With the help of our unique Five9 Connect technology, powered by a powerful Natural Language Processing (NLP) engine, our software assists agents in identifying the most suitable contact for engagement. We offer a wide range of options for enterprises seeking to implement contact centers, and our dedicated Professional Services and Customer Support team ensures a top-notch operation. Trust Five9 to provide you with cutting-edge technology and unmatched support for all your contact center needs.

Five9 FAQ's

The top 5 features of Five9 include:

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Predictive Dialer
  • Omnichannel Routing
  • CRM Integration

Five9 supports a variety of platforms including: Email, Phone, Live Support, Training.

Five9 serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of Five9 are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Five9 is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of Five9

Arcane Lite
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Aspect Unified IP
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Optimized Collections
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Aspect Productive Workforce
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Seamless Customer Service
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Zoho Desk
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UniVersus
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Aspect
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