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Exotel

Sold by : Exotel Techcom Pvt Ltd

What is Exotel?

Exotel is a Context-Aware Customer Engagement Platform that offers a comprehensive solution for businesses to streamline their customer interactions. Coupling CCaaS, CPaaS, and Conversational AI, Exotel empowers businesses with a unified cloud contact center and communication suite for seamless customer journeys. Elevate customer conversations with Exotel and experience the true potential of simplified and cohesive customer engagement.

Key Features of Exotel

  • Virtual Numbers
  • Ivr System
  • Call Recording
  • Sms Integration
  • Call Analytics
  • Call Forwarding
  • Call Masking
  • Click To Call
  • Api Integration
  • CRM Integration
  • Missed Call Service
  • Number Masking
  • Call Queuing
  • Multi Level Ivr
  • Call Conferencing
  • Call Tracking
  • Voicemail
  • Call Routing
  • Real Time Notifications
  • Customizable Greetings
  • Show More

Exotel Resources

Exotel Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
Exotel Techcom Pvt Ltd
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Training,Tickets
Languages Available icon
Languages Available
English,Hindi
Software Integrations icon
Software Integrations
Bigin by Zoho CRM,Bitrix24,CleverTap,EngageBay,Freshdesk,Google Hangouts,Kapture CX,LeadSquared,Truecaller,Zoho Desk

Exotel Description

Exotel is a Context-Aware Customer Engagement Platform that integrates CPaaS, contact centers, and conversational AI to deliver personalized messages to customers based on their intent, emotions, and preferences. Trusted by leading businesses in India and Asia like Uber, Flipkart, and Ola, Exotel boasts a consistent 99.99+% uptime and scalable services. Our distributed workforce solution and key performance insights enable businesses to enhance their operations and track progress efficiently. With features such as contextual conversations, multi-level IVR, and supervisor tools like listen-whisper-barge, our cloud CX solution seamlessly integrates with custom apps, CRMs, and helpdesk software for a unified source of truth. With a staggering 70 million daily conversations and 700 million individuals connected, Exotel is a global leader in customer engagement, serving more than 7,000 businesses. Our powerful platform has driven remarkable achievements, including a 44% increase in lead conversion rates, 30% reduction in operational costs, 400% boost in customer support agent efficiency, 60% improvement in customer satisfaction, and automation of 85% of customer inquiries. Experience the unparalleled potential of Exotel for your business today.

Exotel FAQ's

The top 5 features of Exotel include:

  • Virtual Numbers
  • Ivr System
  • Call Recording
  • Sms Integration
  • Call Analytics

Yes, Exotel integrates seamlessly with:

  • Bigin by Zoho CRM
  • Bitrix24
  • CleverTap
  • EngageBay
  • Freshdesk
  • Google Hangouts
  • Kapture CX
  • LeadSquared
  • Truecaller
  • Zoho Desk

Exotel supports a variety of platforms including: Email, Phone, Training, Tickets.

Exotel serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of Exotel are VoiceXchange, Ozonetel CloudAgent and Ameyo Contact Center. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Exotel is available in multiple languages, including English, Hindi and more.

Alternatives of Exotel

VoiceXchange
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Ozonetel CloudAgent
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Ameyo Contact Center
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ecosmob pbx
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Zendesk
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VoIP
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Aavaz
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Skype
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