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ServiceNow CSM

Sold by : ScienceSoft

What is ServiceNow CSM?

ServiceNow CSM is a customer service platform, specifically designed for tech companies looking to proactively support their customers. With its emphasis on streamlined and successful service delivery, ServiceNow CSM stands out among its competitors. By offering customizable solutions for various industries, it enables businesses to provide outstanding customer experiences and foster long-lasting connections.

Key Features of ServiceNow CSM

  • Case Management
  • Omni Channel Support
  • Knowledge Management
  • Self Service Portal
  • Virtual Agent
  • Service Level Management
  • Performance Analytics
  • Customer Data Management
  • Workflow Automation
  • Integration Hub
  • Field Service Management
  • Communities
  • Predictive Intelligence
  • Agent Workspace
  • Mobile App
  • Customer Surveys
  • Escalation Management
  • Service Catalog
  • Reporting And Dashboards
  • Proactive Customer Service Operations
  • Show More

ServiceNow CSM Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
ScienceSoft
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Tickets
Languages Available icon
Languages Available
English,German,Japanese
Software Integrations icon
Software Integrations
employAstar,WINHMS Golf

ServiceNow CSM Description

ServiceNow CSM is a top customer service software solution, as acknowledged by Gartner's Magic Quadrant for CRM Customer Engagement Center. It provides advanced tools for monitoring the health of products and services, proactively detecting and resolving issues before customers have to report them. Through features like knowledge management, automated workflows, and automated case handling and routing, ServiceNow CSM streamlines the resolution of customer concerns. Its community building and self-service capabilities also empower customers to find solutions independently.

ServiceNow CSM FAQ's

The top 5 features of ServiceNow CSM include:

  • Case Management
  • Omni Channel Support
  • Knowledge Management
  • Self Service Portal
  • Virtual Agent

Yes, ServiceNow CSM integrates seamlessly with:

  • employAstar
  • WINHMS Golf

ServiceNow CSM supports a variety of platforms including: Email, Phone, Live Support, Tickets.

ServiceNow CSM serves a wide range of businesses including SMBs, Enterprises.

The top three competitors of ServiceNow CSM are Zoho Assist, Zoho Livedesk and Zoho Desk. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

ServiceNow CSM is available in multiple languages, including English, German, Japanese and more.

Alternatives of ServiceNow CSM

Zoho Assist
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Zoho Livedesk
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Zoho Desk
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HappyFox
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EazeSupport
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eFACiLiTY Helpdesk and Knowledgebase
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Cases App
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SupportBee
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