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Nicereply

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What is Nicereply?

Nicereply is customer service tool that enables you to monitor and improve your customer satisfaction. Our customizable CSAT, NPS, and CES 2.0 surveys help you gather valuable feedback from your customers and accurately measure their satisfaction levels. Stay informed about your customers' satisfaction with Nicereply and make data-driven improvements to your customer service strategy.

Key Features of Nicereply

  • Customizable Surveys
  • Real Time Feedback
  • Csat (customer Satisfaction) Score
  • Nps (net Promoter Score)
  • Ces (customer Effort Score)
  • Email Integration
  • Multi Channel Feedback
  • Automated Surveys
  • Survey Templates
  • Feedback Analytics
  • Team Performance Reports
  • Customer Segmentation
  • Api Access
  • Multi Language Support
  • Custom Branding
  • Response Notifications
  • Survey Scheduling
  • Data Export
  • Third Party Integrations
  • Mobile Friendly Surveys
  • Show More

Nicereply Resources

Nicereply Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
Nicereply
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Training,Tickets
Languages Available icon
Languages Available
English

Nicereply Description

Experience the power of Nicereply is a tool used by leading companies such as Microsoft and Hubspot to elevate their customer service game. With Nicereply, you can easily measure and enhance the quality of your customer service through key metrics such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). Enjoy the flexibility to track these scores per agent, team, or across your entire organization. Boost your survey response rates by up to 200% and receive real-time feedback from your customers. Personalize your surveys and seamlessly integrate with popular platforms like Salesforce and Zendesk. Our comprehensive dashboard allows you to monitor KPIs, set targets, and generate detailed reports. Identify and improve high-effort experiences with CES, and foster customer loyalty with NPS. With leaderboards, you can recognize top-performing agents and teams. Don't let dissatisfied customers slip through the cracks, try Nicereply today and take your customer service to new heights.

Nicereply FAQ's

The top 5 features of Nicereply include:

  • Customizable Surveys
  • Real Time Feedback
  • Csat (customer Satisfaction) Score
  • Nps (net Promoter Score)
  • Ces (customer Effort Score)

Nicereply supports a variety of platforms including: Email, Phone, Training, Tickets.

Nicereply serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of Nicereply are WINHMS Feedback, Zoho Desk and Freshdesk. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Nicereply is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of Nicereply

WINHMS Feedback
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Zoho Desk
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Freshdesk
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Olark
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Intercom
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Kapture CX
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Zendesk
View Profile
Zonka Feedback
View Profile
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