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LiveVox

LiveVox

Sold by : LiveVox, Inc

What is LiveVox?

LiveVox is a contact center software that utilizes AI to enhance customer interactions across various communication channels. It offers a seamless omnichannel experience with the integration of voice, email, chat, and messaging. Our platform is powered by state-of-the-art public cloud technology, ensuring optimal performance and reliability for businesses.

LiveVox Resources

LiveVox Pricing

To receive a personalized quote

Key Features of LiveVox

  • Omnichannel Engagement
  • Predictive Dialer
  • Interactive Voice Response (ivr)
  • Call Recording
  • Quality Management
  • Speech Analytics
  • Workforce Management
  • CRM Integration
  • Real Time Reporting
  • Campaign Management
  • Compliance Management
  • Agent Scripting
  • Automated Workflows
  • Call Monitoring
  • Performance Analytics
  • Customer Surveys
  • Voice Authentication
  • Sms Messaging
  • Email Management
  • Chat Integration
  • CRM
  • Call Center
  • Lead Management
  • Call Routing
  • Api Integration
  • Call Logs
  • Call Management
  • Real Time Monitoring
  • Real Time Reporting
  • Caller Id
  • Call Center Management
  • Prospecting Tools
  • Analytics
  • Automatic Call Distribution
  • Blended Call Center
  • Call Logging
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Queue Manager
  • Call Sharing
  • Call Queuing
  • Analytical Reports
  • Search / Filter
  • Call Reporting
  • Call Disposition And Notes
  • Call Control
  • Contact History
  • Built In CRM
  • Group Management
  • Chat / Messaging
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Contact Import And Export
  • Call Forwarding
  • Email Marketing
  • Shared Contacts
  • Auto Dialing
  • Call List Management
  • Auto Dialer
  • Call Hold
  • Call Hold Music
  • Call Mute
  • Ai / Machine Learning
  • Call Parking
  • Call Duration
  • Call Volume
  • Caller Identification
  • Call Analytics And Reporting
  • Call Analytics
  • Caller Id Recognition
  • Call Disposition Codes
  • Call Whisper And Barge In
  • Api Integration And Extensibility
  • Call Quality Monitoring
  • Call Transfers
  • Call Screening And Filtering
  • Call Center Scripting
  • Call Transfer To Live Agents

Specifications

Company Name icon
Company Name
LiveVox, Inc
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Languages Available icon
Languages Available
English

LiveVox Description

LiveVox, a unified communication platform that sets itself apart with its easy-to-use interface designed for seamless agent onboarding and enhanced team collaboration. Our platform provides a consolidated dashboard, empowering agents to connect with customers through their preferred channels while having access to important customer information from the contact center CRM. Stay informed with our real-time analytics and insights into agent performance and customer satisfaction through our management dashboard. We prioritize security and follow industry standards, utilizing advanced encryption, security controls, and frequent audits to safeguard sensitive data. In addition to our software, we offer professional services such as implementation support, training, and ongoing customer support to ensure businesses have the necessary resources for success. With LiveVox, businesses can elevate their customer experience and elevate their customer interactions to new heights.

LiveVox FAQ's

The top 5 features of LiveVox include:

  • Omnichannel Engagement
  • Predictive Dialer
  • Interactive Voice Response (ivr)
  • Call Recording
  • Quality Management

LiveVox supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

LiveVox serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of LiveVox are Velocify, Inboundio and ClinchPad CRM. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

LiveVox is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of LiveVox

Velocify
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Inboundio
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ClinchPad CRM
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Active Campaign
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Insightly CRM
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Maximizer CRM
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Really Simple CRM
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Capsule CRM
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