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iVision Plus

Sold by : NovelVox

What is iVision Plus?

iVision Plus solution for optimizing your contact center's performance. This advanced monitoring platform offers a comprehensive view of performance, boosting agent engagement with visually impressive real-time metrics. Utilize iVision Plus to effectively manage and motivate your team for success. Upgrade your contact center operations today with the power of iVision Plus.

Key Features of iVision Plus

  • Omnichannel Support
  • Ai Powered Analytics
  • Real Time Monitoring
  • CRM Integration
  • Automated Workflows
  • Call Recording
  • Interactive Voice Response (ivr)
  • Skill Based Routing
  • Predictive Dialer
  • Customizable Dashboards
  • Workforce Management
  • Quality Management
  • Speech Analytics
  • Chatbots
  • Email Management
  • Social Media Integration
  • Sms Support
  • Video Chat
  • Outbound Campaign Management
  • Disaster Recovery
  • Show More

iVision Plus Resources

iVision Plus Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
NovelVox
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Languages Available icon
Languages Available
English
Software Integrations icon
Software Integrations
Avaya,BlueData EPIC,CDR Call Reporting for Cisco,Cerner,Freshdesk,Genesys,Microsoft Dynamics CRM,Oracle Container Cloud Service,Power BI Connector for ServiceNow

iVision Plus Description

iVision Plus, a powerful performance monitoring software that offers a bird's-eye view of contact center operations. With its sleek and user-friendly interface, iVision Plus collects real-time data from various sources and visualizes it in attractive formats for enhanced agent engagement. This software empowers administrators to design personalized wallboards with ease, using a variety of design components and pre-built templates. It serves as both a wallboard and agent dashboard, providing team-level KPIs and individualized performance insights. Other key features include real-time metric accessibility, automatic network discovery, and customizable thresholds. iVision Plus is a solution that drives optimal contact center performance and delivers measurable success.

iVision Plus FAQ's

The top 5 features of iVision Plus include:

  • Omnichannel Support
  • Ai Powered Analytics
  • Real Time Monitoring
  • CRM Integration
  • Automated Workflows

Yes, iVision Plus integrates seamlessly with:

  • Avaya
  • BlueData EPIC
  • CDR Call Reporting for Cisco
  • Cerner
  • Freshdesk
  • Genesys
  • Microsoft Dynamics CRM
  • Oracle Container Cloud Service
  • Power BI Connector for ServiceNow

iVision Plus supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

iVision Plus serves a wide range of businesses including SMBs, Mid-Market, Enterprises.

The top three competitors of iVision Plus are 3cLogic, VCC Live and Voiptime Cloud. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

iVision Plus is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of iVision Plus

3cLogic
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VCC Live
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Voiptime Cloud
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storm
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inConcert Allegro
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TCN Contact Center
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Kaleyra
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TTEC Digital
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