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Gladly

Gladly

Sold by : Gladly Software, Inc

What is Gladly?

Gladly - the premier customer service solution that integrates all customer interactions from various channels. Our platform empowers agents with advanced AI capabilities, optimizing workflows and fostering genuine connections with customers. With a successful history of assisting renowned companies globally, Gladly is the preferred option for seamless and effective customer support.

Gladly Resources

Gladly Pricing

To receive a personalized quote

Key Features of Gladly

  • Omnichannel Support
  • Customer Timeline
  • Self Service
  • Ivr
  • Call Routing
  • Knowledge Base
  • Customer Feedback
  • Reporting And Analytics
  • Integrations
  • Agent Scripting
  • Call Recording
  • Real Time Monitoring
  • Customizable Dashboards
  • Automated Workflows
  • Multi Language Support
  • Mobile App
  • Collaboration Tools
  • Role Based Access Control
  • Queue Management
  • Ai Powered Insights
  • Appointment Management
  • Self Service Portal
  • Surveys & Feedback
  • Blended Call Center
  • Call Logging
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Live Chat
  • Real Time Chat
  • Interactive Voice Response
  • Alerts / Escalation

Specifications

Company Name icon
Company Name
Gladly Software, Inc
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Languages Available icon
Languages Available
English

Gladly FAQ's

The top 5 features of Gladly include:

  • Omnichannel Support
  • Customer Timeline
  • Self Service
  • Ivr
  • Call Routing

Gladly supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

Gladly serves a wide range of businesses including SMBs, Enterprises.

The top three competitors of Gladly are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Gladly is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of Gladly

Arcane Lite
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Aspect Unified IP
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Optimized Collections
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Aspect Productive Workforce
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Seamless Customer Service
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Zoho Desk
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UniVersus
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Aspect
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