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VoiceBase

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What is VoiceBase?

VoiceBase Developer API solution for enterprise call centers to improve efficiency and increase return on investment. With its powerful features, businesses can extract valuable insights from every single phone call and interaction. By utilizing VoiceBase, companies can enhance their call center operations and take their performance to new heights.

Key Features of VoiceBase

  • Speech Analytics
  • Real Time Transcription
  • Sentiment Analysis
  • Keyword Spotting
  • Call Scoring
  • Agent Performance Monitoring
  • Customizable Dashboards
  • Call Categorization
  • Pci Redaction
  • Api Integration
  • Multilingual Support
  • Call Recording
  • Data Export
  • Compliance Management
  • Voice Biometrics
  • Customer Experience Insights
  • Automated Alerts
  • Quality Assurance
  • Trend Analysis
  • Custom Reports
  • CRM
  • Knowledge Management
  • Performance Management
  • Survey Management
  • Training Management
  • Call Center
  • Opportunity Management
  • Quality Management
  • Lead Management
  • Contact Management
  • Call Management
  • Performance Metrics
  • Application Integration
  • Assessments
  • Real Time Monitoring
  • Collaboration
  • Feedback Management
  • Goal Management
  • Goal Setting / Tracking
  • Performance Appraisal
  • Surveys & Feedback
  • Budgeting & Forecasting
  • Key Performance Indicators
  • Qualitative Analysis
  • Quantitative Analysis
  • Call Center Management
  • Call Monitoring
  • Inbound Reporting
  • Ivr / Voice Recognition
  • Outbound Reporting
  • Voice & Data Integration
  • Activity Tracking
  • Lead Distribution
  • Lead Scoring
  • Lead Segmentation
  • Source Tracking
  • Analytics
  • Knowledge Base
  • Blended Call Center
  • Call Logging
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • Outbound Call Center
  • Premise Based Call Center
  • Virtual Call Center
  • Workforce Management
  • Audit Management
  • Call Sharing
  • Instant Retrieval
  • Employee Alignment
  • Data Management
  • Data Analysis Tools
  • Rewards Management
  • Customer Segmentation
  • Question Branching
  • Visualization / Presentation
  • Data Analysis
  • Data Visualization
  • Trend / Problem Indicators
  • Extract
  • Transform And Load (etl)
  • Data Mining
  • Semantic And Text Analytics
  • Call Reporting
  • Customer Engagement
  • For Call Centers
  • For Developers
  • For Sales
  • Keyword Tracking
  • Conversion Tracking
  • Chat / Messaging
  • Usage Reporting
  • Skills Tracking
  • Sales Trend Analysis
  • Call Results
  • Fcc Compliance
  • Ftc Compliance
  • Competitor Analysis
  • Data Filtering
  • Fraud Detection
  • Dashboard Creation
  • Data Collection
  • Big Data Analytics
  • Visual Discovery
  • Customer Lifecycle Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis
  • Multi Channel Collection
  • Text Analysis
  • Reporting/analytics
  • Text Analytics
  • Goals
  • Complaint Management
  • Customer Data
  • Data Governance
  • Archiving
  • Omni Channel
  • Leaderboards / Activity Tracking
  • Surveys
  • Data Cleansing
  • Funnel Analysis
  • Alerts / Escalation
  • Goals / Quota Management
  • Kpis
  • Visual Analytics
  • Statistical Analysis
  • In House Collections
  • Decision Tree Analysis
  • Dynamic Modeling
  • Multiple Scripts
  • Unified Communications
  • Automated Notices
  • Correlation Analysis

VoiceBase Resources

VoiceBase Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
VoiceBase
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Training,Tickets
Languages Available icon
Languages Available
English
Software Integrations icon
Software Integrations
A2X for Amazon accounting,CALLN,Cisco Spark,emPower Billing,Genesys,KreativBricks,Leopoly,Nexmo,Snowflake,Tableau,Twilio,ZaiLab

VoiceBase Description

VoiceBase is a technology that offers a wide range of benefits for users including: the ability to capture customer feedback from all calls with a 100% success rate, evaluate calls based on predefined and personalized criteria, assess agent performance, understand the voice of the customer, identify effective sales techniques, detect potential fraudulent activities, protect sensitive information in recordings and transcripts, and easily search and analyze call transcripts for keywords and phrases. With VoiceBase, users can also retrieve transcripts from every call and gather insights on sentiment, call outcomes, and volume, providing valuable metrics for their business.

VoiceBase FAQ's

The top 5 features of VoiceBase include:

  • Speech Analytics
  • Real Time Transcription
  • Sentiment Analysis
  • Keyword Spotting
  • Call Scoring

Yes, VoiceBase integrates seamlessly with:

  • A2X for Amazon accounting
  • CALLN
  • Cisco Spark
  • emPower Billing
  • Genesys
  • KreativBricks
  • Leopoly
  • Nexmo
  • Snowflake
  • Tableau
  • Twilio
  • ZaiLab

VoiceBase supports a variety of platforms including: Email, Phone, Training, Tickets.

VoiceBase serves a wide range of businesses including SMBs, Mid-Market, Enterprises.

The top three competitors of VoiceBase are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

VoiceBase is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of VoiceBase

Arcane Lite
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Aspect Unified IP
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Optimized Collections
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Aspect Productive Workforce
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Seamless Customer Service
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Zoho Desk
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UniVersus
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Aspect
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