Hydra

Hydra, the WebRTC ACD solution designed for modern contact centers. With Hydra, you can eliminate the need for expensive physical infrastructure and empower your team to work remotely from any internet-connected device. This innovative platform offers comprehensive call monitoring and control, utilizing Natural Language Recognition technology to analyze conversations in any language. Hydra also provides advanced call recording options for training, performance tracking, and quality assurance. You can easily review calls and even detect agent misconduct. Our voice control capabilities include biometric identification, sentiment analysis, and intelligent call waiting management using Natural Language Recognition. But Hydra is more than just a virtual call center – our IVR system allows for interactive communication with callers in multiple languages and advanced call waiting queue management ensures exceptional service levels. With a powerful and intuitive user interface, Hydra offers real-time management of queues and key performance metrics. Your recordings are securely stored and accessible through a web-based interface or FTP. Plus, post-call surveys and comprehensive reports help you make data-driven decisions for your contact center. Choose Hydra for a cost-effective, efficient, and secure ACD solution that will revolutionize your contact center operations. Say goodbye to traditional call center hardware and hello to a modern, remote platform with Hydra.