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Genesys Cloud

Genesys Cloud

Sold by : Genesys

What is Genesys Cloud?

Experience the power and efficiency of Genesys Cloud is a Call Center Software for Enterprises, SMEs, and StartUps. This comprehensive solution, available on web and Android, includes a Blended Call Center, Call Logging, Call Recording, and other advanced features to streamline operations. With real-time chat and robust reporting and analytics, Genesys Cloud is the preferred choice for businesses looking to optimize their call center processes.

Genesys Cloud Resources

Genesys Cloud Pricing

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Key Features of Genesys Cloud

  • Omnichannel Routing
  • Ivr (interactive Voice Response)
  • Acd (automatic Call Distribution)
  • Call Recording
  • Workforce Management
  • Speech Analytics
  • Real Time Dashboards
  • Quality Management
  • Predictive Dialer
  • CRM Integrations
  • Chat And Messaging
  • Email Management
  • Social Media Integration
  • Outbound Campaign Management
  • Co Browsing
  • Screen Share
  • Callback Scheduling
  • Agent Scripting
  • Performance Management
  • Reporting And Analytics

Specifications

Company Name icon
Company Name
Genesys
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone
Languages Available icon
Languages Available
English

Genesys Cloud FAQ's

The top 5 features of Genesys Cloud include:

  • Omnichannel Routing
  • Ivr (interactive Voice Response)
  • Acd (automatic Call Distribution)
  • Call Recording
  • Workforce Management

Genesys Cloud supports a variety of platforms including: Email, Phone.

Genesys Cloud serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of Genesys Cloud are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Genesys Cloud is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of Genesys Cloud

Arcane Lite
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Aspect Unified IP
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Optimized Collections
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Aspect Productive Workforce
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Seamless Customer Service
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Zoho Desk
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UniVersus
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Aspect
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