©Copyright 2026 - Top Software Advisor
Freshdesk Contact Center (formerly Freshcaller) logo

Freshdesk Contact Center (formerly Freshcaller)

Sold by : Freshworks

What is Freshdesk Contact Center (formerly Freshcaller)?

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution that can be set up in just two minutes. It offers a simple and efficient way to manage your business calls, freeing up your time to focus on business growth. With its user-friendly interface, scaling your business has never been easier.

Key Features of Freshdesk Contact Center (formerly Freshcaller)

  • Call Routing
  • Ivr (interactive Voice Response)
  • Call Recording
  • Call Monitoring
  • Call Queues
  • Voicemail
  • Call Transfer
  • Call Masking
  • Custom Greetings
  • Call Notes
  • Call Metrics And Reporting
  • Call Conferencing
  • Number Porting
  • Multi Level Ivr
  • Holiday Routing
  • Business Hours
  • Agent Extensions
  • Warm Transfer
  • Call Barging
  • Real Time Dashboard
  • Call Center
  • Ivr And Dial Groups
  • Call Logs
  • Call Management
  • Real Time Monitoring
  • Workflow Management
  • Key Performance Indicators
  • Conferencing
  • Call Center Management
  • Ivr / Voice Recognition
  • Voip
  • Historical Reporting
  • Automatic Call Distribution
  • Computer Telephony
  • Knowledge Base
  • Call Logging
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Virtual Call Center
  • Call Sharing
  • On Demand Recording
  • Data Import & Export
  • Gamification
  • Call Reporting
  • For Call Centers
  • For Sales
  • International Numbers
  • Ivr System
  • Forward To Phone
  • CRM Integration
  • Live Chat
  • Reporting/analytics
  • Call Hold
  • Call Conference
  • Interactive Voice Response
  • Queue Management
  • Sip Trunking
  • Contextual Guidance

Freshdesk Contact Center (formerly Freshcaller) Resources

Freshdesk Contact Center (formerly Freshcaller) Pricing

To receive a personalized quote

Specifications

Company Name icon
Company Name
Freshworks
Website icon
Website
Visit Website
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Training
Desktop Platforms icon
Desktop Platforms
Android,iOS,Freshdesk Contact Center (formerly Freshcaller) App
Languages Available icon
Languages Available
English
Software Integrations icon
Software Integrations
ACGIL CRM

Freshdesk Contact Center (formerly Freshcaller) Description

Freshdesk Contact Center (formerly Freshcaller) is a solution for your call center needs. With this powerful cloud-based system, you can say goodbye to expensive hardware and complicated setups. Our user-friendly interface and $0 agent fee plan make it easy to launch your call center. With customizable voicemails, call recording, and virtual phone numbers in 90+ countries, Freshdesk Contact Center (formerly Freshcaller) has everything you need to enhance your conversations and regain context. Trust us, with over 40,000 satisfied customers, to provide you with the best call center software on the market.

Freshdesk Contact Center (formerly Freshcaller) FAQ's

The top 5 features of Freshdesk Contact Center (formerly Freshcaller) include:

  • Call Routing
  • Ivr (interactive Voice Response)
  • Call Recording
  • Call Monitoring
  • Call Queues

Yes, Freshdesk Contact Center (formerly Freshcaller) integrates seamlessly with:

  • ACGIL CRM

Freshdesk Contact Center (formerly Freshcaller) is compatible with multiple platforms, Android,iOS,Freshdesk Contact Center (formerly Freshcaller) App

Freshdesk Contact Center (formerly Freshcaller) supports a variety of platforms including: Email, Phone, Training.

Freshdesk Contact Center (formerly Freshcaller) serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of Freshdesk Contact Center (formerly Freshcaller) are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Freshdesk Contact Center (formerly Freshcaller) is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of Freshdesk Contact Center (formerly Freshcaller)

Arcane Lite
View Profile
Aspect Unified IP
View Profile
Optimized Collections
View Profile
Aspect Productive Workforce
View Profile
Seamless Customer Service
View Profile
Zoho Desk
View Profile
UniVersus
View Profile
Aspect
View Profile
Subscribe our newsletter

Subscribe our newsletter

New Things Will Always Update Regularl