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EvaluAgent

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What is EvaluAgent?

EvaluAgent is a leading Quality Assurance software that harnesses the power of AI and automation to improve customer service interactions. Through real-time feedback, interactive training, and insightful analytics, EvaluAgent empowers agents to consistently deliver exceptional customer experiences. Our platform gamifies the learning experience, making it both engaging and effective. Elevate your customer service with EvaluAgent.

EvaluAgent Resources

EvaluAgent Pricing

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Key Features of EvaluAgent

  • Call Monitoring
  • Quality Assurance
  • Performance Analytics
  • Agent Feedback
  • Customizable Scorecards
  • Speech Analytics
  • Screen Recording
  • Coaching And Training
  • Real Time Dashboards
  • Customer Surveys
  • Workflow Automation
  • Compliance Management
  • Gamification
  • Reporting And Insights
  • Integration Capabilities
  • Multi Channel Support
  • Agent Scheduling
  • Call Recording
  • Ai Powered Insights
  • Custom Reporting
  • Show More

Specifications

EvaluAgent FAQ's

The top 5 features of EvaluAgent include:

  • Call Monitoring
  • Quality Assurance
  • Performance Analytics
  • Agent Feedback
  • Customizable Scorecards

EvaluAgent supports a variety of platforms including: Email.

EvaluAgent serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of EvaluAgent are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

EvaluAgent is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of EvaluAgent

Arcane Lite
Aspect Unified IP
Optimized Collections
Aspect Productive Workforce
Seamless Customer Service
Zoho Desk
UniVersus
Aspect
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