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Coztel

Coztel

Sold by : Coztel

What is Coztel?

Coztel is a cloud-based contact center solution that offers a wide range of services, including outbound dialing, ACD, IVR, and hosted PBX. With seamless integration across multiple communication channels like Phone, Chat, Email, Mobile, and Social, our solution helps boost agent efficiency. Additionally, we offer synchronization with popular platforms such as Zendesk, Salesforce, Vtiger, Insightly, and others to enhance your customer experience.

Coztel Pricing

To receive a personalized quote

Key Features of Coztel

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Predictive Dialer
  • Call Recording
  • Real Time Analytics
  • CRM Integration
  • Call Monitoring
  • Call Scripting
  • Voicemail
  • Call Transfer
  • Call Queuing
  • Call Reporting
  • Agent Performance Metrics
  • Skill Based Routing
  • Outbound Campaign Management
  • Call Whispering
  • Call Barging
  • Multi Channel Support
  • Customizable Dashboards
  • Call Back Scheduling
  • Quality Management
  • Call Routing
  • Application Integration
  • Real Time Monitoring
  • Real Time Reporting
  • Conferencing
  • Ivr / Voice Recognition
  • Campaign Management
  • Automatic Call Distribution
  • Computer Telephony
  • Knowledge Base
  • Blended Call Center
  • Call Logging
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Queue Manager
  • Virtual Call Center

Specifications

Company Name icon
Company Name
Coztel
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Languages Available icon
Languages Available
English

Coztel Description

Coztel is a cloud-based call center solution designed for businesses of any size. Our advanced technology caters to all your call center needs, including Inbound, Outbound, and Blended operations. Plus, our round-the-clock customer support team guarantees a flawless experience for you and your customers. Trusted by businesses worldwide, Coztel raises the bar for call center operations and delivers exceptional customer satisfaction.

Coztel FAQ's

The top 5 features of Coztel include:

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Predictive Dialer
  • Call Recording
  • Real Time Analytics

Coztel supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

Coztel serves a wide range of businesses including Freelancers, StartUps, SMBs, Enterprises.

The top three competitors of Coztel are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Coztel is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of Coztel

Arcane Lite
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Aspect Unified IP
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Optimized Collections
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Aspect Productive Workforce
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Zoho Desk
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UniVersus
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Aspect
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