Avaya

Sold by : Avaya Inc

What is Avaya?

Avaya transforms the customer experience by optimizing contact center operations. Our advanced software improves agent productivity, resulting in more streamlined interactions with customers. With our simplified approach, businesses can efficiently manage their contact centers, leading to higher levels of customer satisfaction and retention. Trust Avaya for a seamless and efficient contact center experience.

Avaya Resources

Avaya Pricing

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Key Features of Avaya

Automatic Call Distribution (acd)
Interactive Voice Response (ivr)
Call Recording
Real Time Reporting
Historical Reporting
Workforce Management
Skill Based Routing
Multichannel Support
Call Monitoring
Agent Scripting
Predictive Dialer
Call Queuing
Voicemail Integration
CRM Integration
Speech Analytics
Quality Management
Outbound Campaign Management
Call Back Functionality
Unified Communications
Remote Agent Support
Call Management
Applications Management
Surveys & Feedback
Call Center Management
Call Sharing
Chat / Messaging
Auto Dialer
Time & Attendance
Alerts / Escalation

Specifications

Avaya FAQ's

What are the top 5 features of Avaya?

The top 5 features of Avaya include:

Automatic Call Distribution (acd)
Interactive Voice Response (ivr)
Call Recording
Real Time Reporting
Historical Reporting

Which platforms does Avaya support?

Avaya is compatible with multiple platforms, Android,iOS,Avaya App

What type of customer support does Avaya offer?

Avaya supports a variety of platforms including: Email, Phone, Tickets.

What types of businesses does Avaya serve?

Avaya serves a wide range of businesses including SMBs, Enterprises.

Who are the primary competitors of Avaya?

The top three competitors of Avaya are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

What languages does the Avaya support?

Avaya is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of Avaya

Arcane Lite

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Aspect Unified IP

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Optimized Collections

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Aspect Productive Workforce

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Seamless Customer Service

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Zoho Desk

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UniVersus

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Aspect

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Avaya

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What is Avaya?

Avaya Resources

Avaya Pricing

Key Features of Avaya

Specifications