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eGain Knowledge

eGain Knowledge

Sold by : eGain Knowledge

What is eGain Knowledge?

eGain Knowledge - and adaptable software solution designed to streamline customer service processes. With its seamless integration capabilities, this advanced tool utilizes AI technology to provide swift and accurate responses, empowering agents to work more effectively and boost overall customer satisfaction across different communication channels.

eGain Knowledge Resources

eGain Knowledge Pricing

To receive a personalized quote

Key Features of eGain Knowledge

  • Ai Powered Search
  • Natural Language Processing
  • Contextual Knowledge
  • Multi Channel Support
  • Guided Help
  • Decision Trees
  • Knowledge Analytics
  • Content Lifecycle Management
  • Role Based Access Control
  • Integration Capabilities
  • Self Service Portal
  • Mobile Access
  • Collaboration Tools
  • Feedback Mechanism
  • Version Control
  • Multilingual Support
  • Customizable Templates
  • Knowledge Syndication
  • Compliance Management
  • Real Time Updates
  • Knowledge Management
  • Collaboration
  • Cataloging / Categorization
  • Discussion Boards
  • Content Management
  • Decision Tree
  • Contact Center Knowledge Base

Specifications

Company Name icon
Company Name
eGain Knowledge
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone
Languages Available icon
Languages Available
English

eGain Knowledge FAQ's

The top 5 features of eGain Knowledge include:

  • Ai Powered Search
  • Natural Language Processing
  • Contextual Knowledge
  • Multi Channel Support
  • Guided Help

eGain Knowledge supports a variety of platforms including: Email, Phone.

eGain Knowledge serves a wide range of businesses including StartUps.

The top three competitors of eGain Knowledge are AgentHub, Serviceware Knowledge and Enghouse eKMS. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

eGain Knowledge is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of eGain Knowledge

AgentHub
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Serviceware Knowledge
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Enghouse eKMS
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Mayday
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MOJO-CX
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Verizon Knowledge Assist
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Aria Telecom
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amberSearch
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