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Scorebuddy

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What is Scorebuddy?

Scorebuddy is a and efficient call center software that specializes in quality monitoring of customer interactions via calls and emails. It streamlines the handling of inbound calls and provides powerful outbound call services. With its prompt response feature, it simplifies tasks such as generating and editing reports. Elevate your customer service with the advanced capabilities of Scorebuddy.

Scorebuddy Resources

Scorebuddy Pricing

To receive a personalized quote

Key Features of Scorebuddy

  • Call Monitoring
  • Quality Assurance
  • Agent Performance Tracking
  • Customizable Scorecards
  • Reporting And Analytics
  • Real Time Dashboards
  • Customer Feedback Integration
  • Coaching And Training Tools
  • Speech Analytics
  • Screen Recording
  • Workflow Automation
  • Compliance Management
  • Multi Channel Support
  • Survey Management
  • Root Cause Analysis
  • Automated Alerts
  • Role Based Access Control
  • Data Export
  • Api Integration
  • Mobile Access
  • Quality Management
  • Call Routing
  • Call Recording
  • Application Integration
  • Live Chat System
  • Blended Call Center
  • Call Scripting
  • Inbound Call Center
  • Outbound Call Center
  • Premise Based Call Center
  • Queue Manager
  • Workforce Management

Specifications

Company Name icon
Company Name
Scorebuddy
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Tickets
Languages Available icon
Languages Available
English

Scorebuddy FAQ's

The top 5 features of Scorebuddy include:

  • Call Monitoring
  • Quality Assurance
  • Agent Performance Tracking
  • Customizable Scorecards
  • Reporting And Analytics

Scorebuddy supports a variety of platforms including: Email, Phone, Tickets.

Scorebuddy serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of Scorebuddy are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Scorebuddy is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of Scorebuddy

Arcane Lite
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Aspect Unified IP
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Optimized Collections
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Aspect Productive Workforce
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Seamless Customer Service
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Zoho Desk
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UniVersus
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Aspect
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